Community Assistant - Apartments

Centricity•Berkeley, CA

2d•Onsite

About The Position

The Community Assistant - Apartment plays a vital role in supporting resident services across TBG's apartment portfolio serving UC Berkeley students. As a key point of contact for current residents, the Apartment CA focuses primarily on customer service across assigned properties – handling resident communications, addressing concerns, and supporting day-to-day resident relations – while keeping a watchful eye on property conditions and ensuring properties are tour-ready for the leasing team. This role is less hands-on than the Co-Living track but requires strong responsiveness, professionalism, and attention to the resident experience. This is an entry-level role ideal for individuals interested in gaining experience in property management, real estate, or student housing operations.

Requirements

Entry-level role ideal for individuals interested in gaining experience in property management, real estate, or student housing operations.
Strong responsiveness, professionalism, and attention to the resident experience.

Responsibilities

Serve as a primary customer service point of contact for residents across assigned apartment properties.
Be available and responsive to residents via phone, text, email, and in-person inquiries during scheduled hours.
Address resident concerns and escalate issues to the Resident Services Manager when necessary.
Mediate resident conflicts and help foster respectful living communities across assigned properties.
Respond to and document behaviors that violate the lease agreement or community policies, escalating to the Resident Services Manager as appropriate.
Support resident communications regarding leasing renewals, maintenance requests, and community updates.
Encourage the respect and appreciation of individual differences among residents.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
Provide emergency response and referral services and resources to residents as needed.
Immediately report any life safety hazard or maintenance concern encountered on the property to the appropriate team.
Be familiar with general maintenance policies and procedures and assist with after-hours maintenance emergencies as scheduled.
Keep an eye on assigned properties through regular check-ins and walkthroughs, noting condition and reporting issues.
Communicate cleanliness and maintenance expectations to residents and ensure issues are routed to the appropriate team.
Submit work orders for identified maintenance items and follow up to confirm resolution where applicable.
Flag patterns or recurring concerns at properties to the Resident Services Manager.
Ensure assigned properties are consistently tour-ready – clean, organized, and presentable for prospective residents at all times.
Coordinate with the full-time leasing team to support showings, including unlocking units, addressing space-specific questions, and prepping units as needed.
Provide elevated support to the leasing team during renewal leasing season, including renewal outreach, resident follow-up, and helping retain current residents.
Share property-specific knowledge with the leasing team to support accurate marketing and conversion.
Participate fully in the preparation and administration of Turn, Move-In, and Move-Out, including extended hours and consecutive days as scheduled.
Assist with turnover activities at assigned properties, including but not limited to move-out and move-in inspections, cleaning, and facilities support.
Participate in the make-ready of units, including (but not limited to) removing trash, identifying and documenting damages, light cleaning, light painting, assembling or moving furniture, and small repairs such as lightbulb replacement and caulking, as directed.
Complete unit inventories, key checks, and common area inventories as assigned.
Escort vendors throughout assigned properties to the necessary location and remain with them until the project is finished or as otherwise directed.
Coordinate with vendors, facilities, and management to keep turnover on schedule.
Document property condition during turnover and report damages, deficiencies, or outstanding work items to the appropriate team.
Collaborate with the leasing and marketing team to promote properties via social media, on-campus outreach, and events.
Distribute marketing materials and engage with students during campus events, open houses, and tabling activities.
Assist with the creation of social media content to drive engagement and leasing interest.
Support portfolio-level resident events and initiatives that foster a positive living environment.
Act as an ambassador for TBG, fostering relationships with UC Berkeley students and ensuring a welcoming experience across assigned properties.
Assist with office administrative duties, including answering phones/texts, managing emails, and organizing supplies.
Ensure shared office spaces are clean, organized, and stocked with materials and forms.
Attend and constructively contribute to weekly staff meetings, special or emergency meetings, and required staff trainings.
Participate in the recruitment, selection, and training of new staff members as requested by management.
Distribute materials and messages from or approved by management in a timely manner.
Report to work in appropriate attire as outlined by TBG standards.
Other duties as assigned by manager.
Work a structured shift schedule each week as determined by the supervisor, which may include evenings, weekdays, weekends, and/or holidays.
Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
Be available to work as scheduled or needed during Turn, Move-In, and Move-Out, which may consist of multiple consecutive days and/or extended hours.