(Part-Time Contract) Community and Member Advocacy Manager

Virta Health

44d•$45 - $50•Remote

About The Position

Virta Health is seeking a part-time contract Community and Member Advocacy Manager for a 12-week period. This role is designed for individuals who excel at building relationships, fostering community, and creating engaging experiences to strengthen the Virta member community. The manager will collaborate directly with members and member ambassadors to coordinate local events, support social media community-building, and cultivate long-term Virta advocates. A key aspect of the role involves identifying compelling member stories to support the communications and marketing teams. This is a highly collaborative position for someone energized by connecting with people and thriving in a fast-paced environment.

Requirements

3-5 years experience coordinating community programs, ambassador programs, customer events
Experience working directly with customers or members in a relationship-focused role
Experience supporting marketing campaigns or collecting customer testimonials
Passion for health, wellness, and helping people build meaningful connections
Experience with social media community management or customer care platforms such as Sprout Social, program management applications, including Google Suite, and tracking/GEO monitoring tools like Amplitude or Ahrefs.
Comfort navigating sensitive health-related conversations with empathy and good judgment
Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Responsibilities

Manage the day-to-day operations of the Member Meet-Up Program, including recruiting, onboarding, and supporting members who organize local meet-ups.
Coordinate outreach campaigns, event communications, RSVP management, and follow-up for local meet-ups.
Maintain organized documentation, program trackers, event calendars, waivers, and contact lists for the Member Meet-Up Program.
Serve as a primary point of contact for highly engaged members in the Member Meet-Up Program.
Continuously evaluate the Member Meet-Up Program and recommend improvements for efficiency, member participation, and scalability.
Build authentic relationships with the online community through ongoing communication and support across Virta’s social platforms.
Monitor comments and direct messages across Virta’s social channels (Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok).
Respond to member questions and conversations in a warm, thoughtful, and on-brand voice.
Escalate member support issues using Virta’s community care process and track social care cases to ensure resolution.
Share recurring member feedback, questions, and trends with the Communications and Member teams.
Follow community guidelines and privacy standards, moving conversations to private support channels when needed.
Source, organize, and manage Virta member stories and testimonials gathered from the Member Meet-Up Program and Member Community Management projects.
Identify members with compelling health journeys for Virta’s ongoing marketing initiatives.
Coordinate outreach, storytelling intake, marketing waivers, and approvals directly with members.
Maintain an internal, searchable library of member stories and testimonial assets.
Track member permissions, waivers, story status, and approved usage across internal Virta teams.
Proactively follow up with promising member advocates and help nurture long-term relationships.