Community Ambassador (3250)

B.HOM Student Living • Tallahassee, FL

2d • Onsite

About The Position

The Community Ambassador serves as a liaison between current residents and the management team and establishes relationships with prospective residents and the community. The Community Ambassador is responsible for creating and maintaining a vibrant community atmosphere and increasing resident satisfaction and retention within the community. This will be accomplished through programming (initiating social and developmental activities), one-on-one contact, proactive problem-solving, and overall focus of the well-being of our residents. In addition to creating a community setting, Community Ambassadors serve as role models for residents, both as students and residents. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. Essential Job Functions include participating in developing and implementing community enrichment programs, area meetings, and events that all support B.Hom Student Living’s living-learning environment, including social as well as developmental programs that have been coordinated with other staff members to achieve community goals. The role also involves participating in the marketing and leasing efforts to meet weekly and monthly leasing goals. Community Ambassadors cover rotating office shifts during posted day and business hours, including nights and weekends, with duties including giving tours, leasing responsibilities, phone contacts, customer service and general office work. They also cover rotating (on-call) Community Ambassador on duty shifts, after-hours and on weekends, which include touring the property, handling lockouts, responding to noise complaints, and responding to emergency situations. Community Ambassadors serve as a resource for residents regarding the services offered by B.Hom Student Living, the surrounding community, and the local colleges and universities, as well as other community issues, conflict resolution, and crisis management. They interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials and attending housing fairs. They serve as a role model and represent B.Hom Student Living in a positive manner, and assist the General Manager and residents during all move-in and move-out periods. Other duties may be assigned.

Requirements

• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law
• Proficient in MS Office applications and strong, demonstrated computer technology skills (including social media use)
• Excellent verbal and written communication skills with the ability to present thoughts and ideas clearly
• Strong ability to plan and organize multiple tasks effectively
• Ability to maintain high level of confidentiality
• Must have completed a minimum of 12 undergraduate hours upon start date, with a cumulative GPA of at least 2.5
• Must maintain a cumulative GPA of at least 2.5
• Must be enrolled in a minimum of 12 undergraduate hours or 6 graduate hours during the academic year (not including summers)
• Must be able to reside in an assigned staff apartment
• Must move on-site no later than one month prior to fall semester move-in day to participate in fall training and preparation of building opening

Responsibilities

• Participate in developing and implementing community enrichment programs, area meetings, and events that all support B.Hom Student Living’s living-learning environment.
• Participate in the marketing and leasing efforts to meet weekly and monthly leasing goals.
• Cover rotating office shifts during posted day and business hours, including nights and weekends. Duties include giving tours, leasing responsibilities, phone contacts, customer service and general office work.
• Cover rotating (on-call) Community Ambassador on duty shifts, after-hours and on weekends. Duties include touring the property, handling lockouts, responding to noise complaints, and responding to emergency situations.
• Serve as a resource for residents regarding the services offered by B.Hom Student Living, the surrounding community, and the local colleges and universities, as well as other community issues, conflict resolution, and crisis management.
• Interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials and attending housing fairs.
• Serve as a role model and represent B.Hom Student Living in a positive manner.
• Assist the General Manager and residents during all move-in and move-out periods.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees