Community Affairs & Strategic Accounts Manager II

Liberty • Salem, NH

5d • Hybrid

About The Position

The Community Affairs & Strategic Accounts Manager supports Liberty’s Empire Gas business across its predominantly rural northwest and west-central Missouri service territory. Leads relationships with local elected officials, governing bodies, and other key stakeholders, and manages a portfolio of strategic customers, including large industrial and municipal accounts. Acts as Liberty’s lead representative in key communities, connecting the company, its largest customers, and local stakeholders. This role aligns customer needs, community priorities, and economic development opportunities with company objectives for reliable, sustainable growth.

Requirements

• Bachelor degree or equivalent
• 5+ years of professional experience in business development, community relations, government affairs, or related field

Nice To Haves

• Utility or adjacent industry experience preferred

Responsibilities

• Builds and maintains relationships with local elected officials in key communities across the service territory, including mayors, town managers, and city council members.
• Proactively engages elected officials and other key stakeholders during outages or emergencies to ensure clear communication and operational continuity.
• Represents the company at targeted business, trade, and community events to strengthen visibility and partnerships.
• Works with municipal officials, chambers of commerce, and local development agencies on initiatives that support customer growth and community investment.
• Supports employee volunteer and outreach efforts that reflect company values.
• Supports storm and emergency response assignments, as needed.
• Serves as a trusted point of contact for assigned strategic accounts within each region, providing responsive service and proactive communication.
• Coordinates with Operations, Billing, Engineering, and Regulatory teams to ensure timely, accurate support.
• Builds strong relationships with customer executives and operators to anticipate needs and resolve issues quickly.
• Proactively engages customers during outages or emergencies to ensure clear communication and business continuity.
• Represents customer and community interests in internal planning and capital prioritization discussions.

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level