Community Administrator

Pinnacle Senior Living•Madison, WI

3d•Onsite

About The Position

Madison Pointe Senior Living is seeking an experienced and compassionate Community Administrator to lead our community with vision, accountability, and heart. This is an opportunity to make a meaningful impact by creating an exceptional experience for residents, families, and employees while driving operational success and fostering a culture where people thrive. As the Community Administrator, you will oversee all aspects of community operations, ensuring outstanding resident care, regulatory compliance, financial performance, and employee engagement. You'll serve as the leader who sets the tone for excellence, cultivates strong relationships, and empowers a team dedicated to enriching the lives of seniors every day.

Requirements

Active Assisted Living or Community Administrator License preferred.
Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field preferred.
Three to five years of progressive leadership experience in senior living, assisted living, memory care, healthcare, hospitality, or a related service industry.
Proven success managing operations, staffing, budgets, compliance, employee engagement, and resident satisfaction.
Candidates with the following active CBRF certifications are strongly preferred: Standard Precautions, Fire Safety, First Aid & Choking, Medication Administration
Strong leadership, coaching, and team development skills.
Knowledge of senior living regulations and compliance requirements.
Experience with budgeting, financial management, and operational planning.
Excellent communication, customer service, and conflict resolution abilities.
Strong organizational, problem-solving, and decision-making skills.
Proficiency with Microsoft Office and senior living management systems.

Responsibilities

Oversee the day-to-day operations of Madison Pointe Senior Living to ensure exceptional resident care, service, and quality outcomes.
Provide leadership and support to department leaders in achieving operational, clinical, and financial goals.
Foster a culture of accountability, teamwork, engagement, and resident-centered service.
Serve as the primary leadership contact for residents, families, employees, vendors, and regulatory agencies.
Ensure the community remains safe, welcoming, compliant, and well-maintained.
Promote a culture that honors dignity, independence, choice, and quality of life for every resident.
Partner with clinical and support teams to ensure residents receive exceptional care and support.
Address resident and family concerns promptly, professionally, and compassionately.
Drive continuous improvement initiatives based on resident feedback, quality metrics, and community outcomes.
Maintain compliance with all applicable federal, state, and local regulations.
Lead readiness efforts for surveys, audits, licensing reviews, and inspections.
Oversee safety programs, emergency preparedness, quality assurance, and risk management initiatives.
Ensure concerns, incidents, and investigations are addressed thoroughly and timely.
Monitor occupancy, census, labor management, revenue, and expenses.
Partner with sales and marketing teams to support growth and community outreach efforts.
Identify opportunities to improve efficiency while maintaining an exceptional resident experience.
Utilize financial and operational data to make strategic decisions that support long-term success.
Recruit, hire, develop, and retain talented team members.
Coach and mentor department leaders to achieve success and professional growth.
Promote employee engagement, recognition, accountability, and retention.
Ensure compliance with required training, certifications, and ongoing education programs.