Community Account Manager

Comcast • Denver, CO

1d • $107,720 - $161,580 • Onsite

About The Position

Responsible for contributing to the development, implementation and measurement of MDU sales and marketing programs and initiatives. Ensures programs are designed to meet/exceed subscriber penetration objectives in assigned MDU properties. Leads team of Representatives in the development of property owner/manager relationships that improve penetration results. Manages a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Requirements

• Bachelor's Degree
• 5-7 Years Relevant Work Experience
• Coaching
• Sales
• Team Development

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Works with business partners to support and achieve penetration results in assigned properties by means of effectively deploying defined programs and identifying best practices and process improvements to share across the footprint.
• Supports identification and use of defined key activity and productivity metrics which measure/define the criteria of success for representatives.
• Manages teams and metrics.
• Ensures representatives are clear on daily, weekly and monthly objectives with a full vision of year-end department goals.
• Ensures that all Representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, e-learning modules and others.
• Manages communication and training strategy to ensure that all representatives are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions.
• Validates all reporting of sales and installation numbers and other metrics.
• Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Commission under the terms of an applicable plan
• Bonus
• Best-in-class Benefits
• Options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager