Community Access Coordinator (Spanish)

Lyon-Martin Community Health Services•San Francisco, CA

11h•Hybrid

About The Position

The Community Access Coordinator (CAC) serves as the first point of contact for people entering the clinic, playing a vital role in connecting clients to services and community resources in a warm, welcoming, and knowledgeable manner. The CAC supports the flow of the organization’s clinical care by understanding the services provided, directing clients appropriately, and assisting with appointment scheduling, registration, and client education. They participate in in-reach efforts to ensure clients are up-to-date on preventative care, assist clients in accessing medications, and check insurance enrollment/program coverage, aiding with enrollment. The CAC collaborates closely with the clinical team, facilitating communication between clients and clinical teams to ensure clients receive necessary care. CACs are expected to provide all patient care sensitively and non-judgmentally, maintain high professional competence and ethical standards, and function as part of a care-giving team. They, along with all staff, are expected to uphold and promote a commitment to addressing racism, ableism, gender, and sexual discrimination within the organization and its clinical practice.

Requirements

Spanish fluency (verbal & written)
Culturally sensitive/humble and able to work with a diverse population
Experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
Excellent computing and data entry skills.
Experience using Microsoft Office programs.
Integrity to handle sensitive information in a confidential manner
Strong communication (verbal, written and interpersonal) skills. Practices attentive and active listening and willingness to ask questions.
Flexible and open to change when facing new problems. Creatively strives to find solutions.
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong customer service skills. Sensitive to and patient with the interpersonal anxieties of others. Easy to approach. Spends the extra effort to put others at ease. Warm, pleasant, and gracious.
Maintains composure and professionalism, especially under stress.

Responsibilities

Provide a warm and welcoming atmosphere and excellent in-person customer service for those entering the clinic and waiting in our waiting room.
Field incoming phone calls from clients, pharmacies, hospitals, other clinics, and other community members with a high quality of customer service to schedule appointments, provide information about services, relay updates about client care in a HIPAA-compliant manner, and take messages or redirect calls.
Route incoming faxes and emails to the appropriate staff member.
Assist with in-reach efforts to bring clients who are due for care in for appointments.
Greet and register all clients for their appointments, including entering or updating demographic and contact information, insurance information, facilitating paperwork completion, and performing insurance eligibility checks.
Respect patients’ names and pronouns at all times and ensure this information is communicated to the team and entered properly in their chart.
Check out all clients at the conclusion of their visit, ensuring that all follow-up actions have been initiated.
Communicate with the rest of the team regarding schedule changes, walk-ins, medical emergencies, disruptive behavior, or mental health crises requiring immediate intervention.
Collaborate with providers to reschedule appointments when needed.
Enroll eligible clients into the sliding scale program.
Collect co-pays for services.
Assist clients in enrolling in appropriate public benefits coverage as needed, including Family Planning Access Care and Treatment (FPACT), Every Woman Counts (EWC/CDP), Presumptive Eligibility, Healthy San Francisco (HSF), Covered California, and Medi-Cal.
Assist clients with switching managed care Medi-Cal plans and/or medical homes.
Perform other duties as assigned.