Communications Technician 4, Network Maintenance (DOT)

Comcast • Tuscaloosa, AL

5d • Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.

Requirements

• Minimum of twelve months cable telecommunications, broadband, or similar experience.
• Possess a valid driver's license and satisfactory driving record.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Must have the ability to comply with safety procedures and requirements.
• Must be able to work while standing 50-70% of the time.
• Must have the ability to climb ladders and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements.
• Must possess the ability to use basic cable test equipment.
• Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
• Lifts and carries loads of 70 lbs. or more.
• Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Must possess the ability to manipulate objects such as pens, keyboard and mouse.

Nice To Haves

• CT3 Tech and above preferred
• Comcast experience preferred

Responsibilities

• Perform routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices.
• Troubleshoot and resolve service failures related to Company services such as Video (analog and digital), Comcast Digital Voice (CDV), and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.
• Troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals using software and application-based tools.
• Isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks.
• Perform inspections of fiber optic equipment such as connectors, patch panels, optical splitters, attenuators, etc. during troubleshooting.
• Perform construction maintenance duties such as splicing aerial/underground coaxial cable and equipment, splicing and activating new coaxial plant, repairing/replacing damaged aerial/underground plant, and inspecting, repairing/replacing power supplies.
• Respond to damage scenarios, initiate fixes, and/or communicate and arrange appropriate fix agents through collaboration with other departments.
• Perform CLI ride-out and track and repair leakage.
• Check in each job in a timely manner to ensure all details of the work are recorded for entry in the customer's account.
• Complete associated paperwork with each work order.
• Respond to and repair service interruptions during regular business hours, shift work or when "On-calls" as required.
• Clean, maintain, and stock vehicle and equipment to be prepared for daily responsibilities.
• Properly operate and maintain vehicle, tools, and equipment.
• Report need for vehicle repair or service when required and/or prescribed.
• Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
• Drive company vehicle in a safe and responsible manner.
• Work and travel in inclement weather.
• Comply with safety procedures and requirements.
• Manipulate connectors, fasteners, wire; use hand tools.
• Apply knowledge and skills of training on the job in order to prepare for promotion to the next level.
• Complete required training in accordance with Company standards.
• Considered essential personnel during larger customer impacting events such as major storms or large scale events that impact.
• Other duties and responsibilities as assigned.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED