Communications Systems Manager

State of Delaware•Dover, DE

About The Position

This level manages Communications Systems Specialist work at the division level, including the configuration, installation, removal, repair, modification, and alignment of communications systems and related equipment, for state, county, and municipal government agencies, and fire and emergency medical services. Work is distinguished from previous levels by managing communications systems infrastructure through supervisory staff that directly report to this class. Performs technical electronics work to ensure the operation and maintenance of the state’s communications systems such as 800 MHz digital radio and microwave communications systems, analog, conventional, and digital trunked radio systems, and public address systems; and related equipment such as mobile, portable, rugged, and durable radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar and VASCAR equipment, and sirens. Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, and peripheral devices, wiring, and cabling, ensuring connectivity and functionality. Conducts regular monitoring and testing to ensure performance and reliability. Delivers customer service and technical support to users, which includes responding to and resolving inquiries, requests, and other problems. Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions. May work with vendors and contractors on maintenance and repair of equipment due to warranty and maintenance agreements. Plans, schedules, tests, and installs regular software and hardware updates, upgrades, or enhancements and integrates into existing systems. Uses a variety of specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems. Completes continuing education and stays updated on advancements in related technology and industry best practices. Requisitions, processes, and controls inventory, and maintains records, logs, and databases of maintenance work and related activities. Performs other related duties as required.

Requirements

Three years' experience in interpreting Federal Communications Commission (FCC) laws, rules, regulations, standards, policies and procedures.
Two years' experience in managing a communications systems maintenance operation.
Two years' experience in anticipating and resolving challenges and risks, and improving compliance of communications systems.
One year of experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Six months experience in budget, grant, or contract administration such as developing, monitoring, and controlling budgets, grants or contracts.
Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Responsibilities

Manages Communications Systems Specialist work at the division level.
Oversees configuration, installation, removal, repair, modification, and alignment of communications systems and related equipment.
Ensures operation and maintenance of state communications systems (e.g., 800 MHz digital radio, microwave, analog, conventional, digital trunked radio, public address systems).
Manages related equipment including radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar, VASCAR equipment, and sirens.
Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, peripheral devices, wiring, and cabling.
Conducts regular monitoring and testing of systems for performance and reliability.
Provides customer service and technical support to users, responding to inquiries and resolving issues.
Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions.
Works with vendors and contractors on equipment maintenance and repair.
Plans, schedules, tests, and installs software and hardware updates, upgrades, or enhancements.
Uses specialized diagnostic tools and test equipment, including computers and software, for programming, installation, optimization, maintenance, and troubleshooting.
Completes continuing education and stays updated on technology advancements and industry best practices.
Manages inventory, requisitions, and controls, and maintains records, logs, and databases of maintenance activities.
Performs other related duties as required.