0000001194.Communications Supervisor.Sheriff-Communications

Dallas County • Dallas, TX

9d • Onsite

About The Position

Supervises, trains, and assists staff tasked with operating the Texas and National Law Enforcement Telecommunication Systems (TLETS/NLETS), to include operating the Management Information System, Computer Aided Dispatch System, and Mobile Data Computer System; answers and responds to emergency 911 telephone calls and maintains inventory log of departmental communication equipment. Management Scope: Supervises 6 to 8 non-exempt telecommunications and call-taker staff in the communications section.

Requirements

• Education and experience equivalent to an Associates Degree.
• Two (2) years of directly related experience as a certified Telecommunicator with the Dallas county Sheriff’s Department or 75 semester hours of college from an accredited college or a combination of the two.
• Employees assigned to the Sheriff’s Department Communications Division must be at least 18 years of age.
• Have on file a high school diploma from an accredited high school or a high school equivalency certificate (GED) administered and awarded through the Department of Education and State GED testing facilities in the United States on file.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to organize and process work and work schedules.
• Ability to establish and maintain effective working relationships with other County employees, employees of other law enforcement agencies, and the general public.
• Ability to manage staff that operates computer/data entry terminals, and/or other office equipment as required.
• Must be trained in law Enforcement telecommunications procedures and obtain TCOLE instructor certification to use the TLETS/NLETS, TCIC, NCIC and other computer systems (Computer Aided Dispatch System, Management Information System, Mobile Data Computer System) in order to participate in various training of communications personnel.
• Will be required to receive TCIC/NCIC instructor status and participate in the formal training of communications staff in TCIC/NCIC certification.
• Requires successful completion of a polygraph and extensive background investigation.
• Subject to random, unannounced drug/alcohol testing.

Responsibilities

• Supervises, trains, and assists staff that answer 911 emergency and complaint telephone calls, primarily unincorporated areas of the County; and receive, research, and disburse TLETS/NLETS communications.
• Assists bureau commander with ensuring appropriate staffing is available on all shifts, to include scheduling staff, monitoring performance, and resolving day-to-day issues.
• Communicates extensively between other law enforcement agencies relative to warrant confirmations, stolen vehicles, wanted persons, missing persons, criminal history checks, and other subjects.
• Ensures all equipment, including emergency response equipment is functional and preventative maintenance and repair occurs in a timely manner.
• Performs other duties as assigned or required by department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree