Communications Strategist

Mountain America Credit Union•Sandy, UT

5d•Onsite

About The Position

The Communication Strategist, under the direction of the Organizational Communications Manager, develops internal communication strategy based on stakeholders’ business objectives and target audiences’ needs. This role is responsible for maintaining editorial calendars, overseeing end-to-end project and campaign execution, creating and publishing content, and delivering performance insights and recommendations.

Requirements

Minimum of eight years of strategic communications management, including data analysis
Bachelor’s degree from an accredited institution in communications, marketing, English or business or related field. Education must be from an accredited institution and will be verified.
Five additional years' experience in a progressive communications or marketing work environment with an emphasis in data analysis or process improvement may be substituted in place of a bachelor's degree.
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Expertise to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
Ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization
High-level strategic thinker who is also focused on identifying executable details
Idea generator and successful at root problem analysis
Excellent communication skills, both written and verbally
Ability to create successful stakeholder engagement experiences (including change management and buy-in) across multiple lines and levels of the business
Excellent inter-personal skills, including the ability to lead and collaborate with ad-hoc teams
Ability to work both autonomously and collaboratively in a fast-paced environment
Self-starter with strong organizing and time management skills and the ability to work productively and with multiple projects and timelines
Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on communication concepts, strategies, systems, etc.
Takes initiative to be a problem solver and provide suggestions to improve processes and efficiencies
Experience with project management principles and software
Demonstrate understanding of quality control principles and process management
Has the ability to speak, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors)

Nice To Haves

Master’s degree preferred.
Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Project Management Practitioner (CPMP), or other project certification preferred.
Proficiency with Workfront or project management software preferred
Knowledge of financial operations and business practices preferred

Responsibilities

Develops strategic communication plans for internal initiatives to promote organizational understanding and successful business outcomes
Creates and maintains editorial calendars, and channel strategies
Researches, reports industry trends, and expertly recommends communication strategies
Maintains content strategy forecast in collaboration with with all the teams within the marketing and communications team, Knowledge Management, and business stakeholders
Partners to develop and implement the strategy for the Organizational Communications Playbook (channel and style guide)
Owns communication channel strategy, including creation of personas and user stories
Partner to define requirements for communications templates and standards for stakeholder use to automate work
Helps to establish critical path, milestones, delivery dates for communication projects and reviews stakeholder deliverables to ensure they meet acceptance criteria and align with business focus
Leads campaign discoveries, kickoff meetings, prepares communication plans and creative briefs
Owns and leads communications focus groups and adjusts strategies accordingly
Facilitates campaign debrief meetings to gather lessons learned, provide campaign performance data, and establish best practices for future campaigns
Manages content and engagement analytics throughout campaigns and systems to assess communication performance and adjust strategy and systems as necessary
Develops and applies a metric system and benchmarking for output of the Organizational Communications, including formalizing standard operating procedures
Collaborates with all the Marketing and Communications team to ensure they understand communication strategies and stakeholder expectations
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability) and Regulation
Performs other duties as assigned