Communications Specialist to support the Maternal and Child Health :: IN:: Bachelors Required

STI • Indianapolis, IN

11d

About The Position

The Communications Specialist supports Maternal and Child Health services. The role involves responding to callers, conducting intake screenings, identifying needs, managing referrals and follow-up, maintaining accurate electronic records, and preparing program reports. The specialist works with families, healthcare professionals, and community organizations and handles sensitive conversations with empathy, professionalism, and confidentiality.

Requirements

• At least 3 years of experience involving maternal needs, special needs, or work with very young children.
• At least 3 years of knowledge or experience related to typical and atypical child development and special-needs conditions.
• At least 3 years of experience using databases and preparing data reports.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.
• Ability to maintain accurate electronic records and prepare program reports.
• Ability to learn and use program-specific databases and referral systems.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and active-listening skills.
• Strong organizational, documentation, and time-management skills.
• Ability to manage multiple calls, referrals, and follow-up activities.
• Ability to work effectively with families, healthcare professionals, and community organizations.
• Ability to handle sensitive conversations with empathy, patience, and professionalism.
• Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

• Bilingual proficiency in English and one or more of the following languages: Spanish, Haitian Creole, or Burmese.

Responsibilities

• Conduct intake screenings and identify caller needs.
• Manage calls, referrals, and follow-up activities.
• Maintain accurate electronic records and prepare program reports.
• Work effectively with families, healthcare professionals, and community organizations.
• Handle sensitive conversations with empathy, patience, and professionalism while maintaining confidentiality and sound judgment.

What This Job Offers

• Job Type: Full-time