COMMUNICATIONS SPECIALIST

COUNTY OF LAPEER•Lapeer, MI

1d•$23 - $30

About The Position

Under the general supervision of the Communications Shift Supervisor, receives calls and dispatches law enforcement officers, fire departments and emergency medical services throughout the County. Maintains radio communications with patrol units, operates a LEIN terminal and searches and provides necessary information to officers.

Requirements

High school graduate or equivalent.
Some prior data entry or related computer experience with systems similar to that used at the dispatch center.
Upon employment must complete LEIN operator training within 6 months from date of hire.
Ability to meet typing requirements of the job.
Ability to withstand prolonged periods of sitting
Ability to operate radio, telephone and other telecommunications equipment.
Ability to enter and retrieve information from a computer terminal.
Ability to bend, stoop, and reach in order to operate equipment and perform other functions.
Ability to work in varying shifts in a 24-hour day operation.

Responsibilities

Receives calls for emergency police services, collects necessary information on locations, nature of incident and status, information on suspects, weapons, and other information.
Determines the priority of the call, which agency should respond, and whether the call requires more than one police unit.
Receives calls for emergency fire and ambulance, collects necessary information on location, nature of the incident, status, and other vital information, and dispatches to the appropriate department.
Operates a Computer Aided Dispatch system and various other related telecommunications equipment.
Dispatches appropriate units by priority and availability, utilizing familiarity with several radio talkgroups, an the ability to tone out or page the appropriate agency.
Communicates with field units using the appropriate terminology.
Keeps callers on the phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival of emergency medical personnel, or otherwise assist in or stabilize an emergency situation.
Asks questions according to the medical priority program prior to arrival of emergency units.
Maintains knowledge of the location of city and county roads, streets and limits, hospitals, school, major public and private buildings, housing areas, road and street construction, detours and other information that may impact emergency vehicle routing.
Monitors the movement of all officers and maintains continual awareness of their location.
Receives radio messages from field units requesting additional information, assistance, equipment, and queries into various computerized databases, including CAD, hazmat files, and LEIN/NCIC.
Processes the request and reports back to requester.
Performs data entry, modification, and cancellation of appropriate records into LEIN/NCIC, including warrants, missing person, stolen property and vehicles, and COMMUNICATIONS SPECIALIST injunctive orders, utilizing prescribed codes and standards as mandated by LEIN/NCIC rules and regulations.
Answers non-emergency telephone lines, and responds to inquiries, directs calls, and takes messages.
Identifies equipment and system malfunctions and reports same to appropriate supervisor.
Maintains logs of calls and transactions manually and/or operates the computer system involved with maintaining records.
Inputs data on call, time of actions, and other relevant information.
Fills requests for records information from various County agencies.
Operates a variety of other equipment such as telecommunications devices for the deaf, CAD terminal, LEIN/NCIC terminal and voice-logging equipment.
Performs a variety of administrative support tasks, including keeping records and daily logs, typing, filing, and copying of reports and other documents.