Communications Specialist

Four Seasons Hotels and Resorts • Miami Beach, FL

9d

About The Position

The Communications Specialist is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. You will provide exceptional quality service to our guests through our Chat messaging system, as well as the phone. You will ensure that all incoming chat messages and phone calls are answered or routed to the correct department, as well as handle additional administrative and reservations tasks throughout your shift. You should also be comfortable providing general information about the hotel in a detailed and informative manor.

Requirements

• College education or equivalent experience
• 1-2 years of experience in an administrative setting, preferably within luxury hotels & resorts

Responsibilities

• Manage Four Seasons chat and phone calls, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
• Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
• Complete pre-arrival reservation detail process.
• Accepts and delivers wake up calls, messages, and faxes in a timely manner.
• Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures.
• Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner.
• Respond according to the crisis management plan to any resort emergency or safety situation.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees