Communications Specialist

WSSC Water•Laurel, MD

19d•Onsite

About The Position

The Communications Specialist develops and implements communications for key internal and external audiences. This role involves writing speeches for executive management and department heads, researching, writing, copy editing, and proofreading various communications such as internal newsletters, digital signage, emails, fact sheets, letters, reports, and other copy. The specialist will also manage a network of digital signage screens, including maintenance, upgrades, content creation, posting, and designing a training manual. Collaboration with IT for user training at locations outside the Support Center is required for developing location-specific content. Additionally, the role includes writing and directing creative material for annual reports and water quality reports, managing WSSC Water's external website content for clarity, writing and managing the design of a quarterly customer newsletter, assisting other departments with their annual reports, developing internal communication strategies for employee events, and managing the editorial calendar for both internal and external communications.

Requirements

Excellent writing, editing, and proofreading skills
Experience in developing and implementing communication strategies
Proficiency in managing digital signage content
Ability to collaborate with IT and other departments
Experience in writing for various formats (speeches, newsletters, website content, reports)
Strong organizational and project management skills
Familiarity with editorial calendars

Nice To Haves

Experience with WSSC Water's specific reporting requirements
Graphic design skills for creative materials
Training development experience

Responsibilities

Develops and implements communications for key internal and external audiences
Writes internally- and externally-focused speeches for executive management and department heads
Researches, writes, copy edits and proofreads a variety of communications, including internal newsletters, digital signage (Splash), emails, fact sheets, letters, reports and other copy
Manages a network digital signage screens, including maintaining and upgrading the screens, creating, and posting content, and designing a training manual
Collaborates with IT to train users at locations outside of the Support Center to develop location-specific content for their screens
Writes and directs creative material for WSSC Water’s annual, water quality and other reports
Writes WSSC Water external website content to ensure audience understanding and clarity of issues in collaboration with web content & design team
Writes and manages design for quarterly customer newsletter
Assists finance, OSDI , and regulatory services with the writing and editing of their annual reports
Develops internal communications strategies for employee-related events
Manages editorial calendar for internal and external communications