Communications Specialist

Sarasota Manatee Airport Authority•Sarasota, FL

8h•$41,977 - $62,965•Onsite

About The Position

Under direct supervision, performs a variety of emergency and non-emergency communications functions and monitors essential safety and police equipment. This role involves answering emergency and non-emergency calls, coordinating radio communication from multiple departments, and monitoring various airport systems.

Requirements

High School Diploma or G.E.D.
NCIC/CJIS certification within 6 months; required.
Completion of the National Incident Management System (NIMS) Courses ICS-100: Introduction to the Incident Command System and ICS 700: National Incident Management System, within 6 months; required
Knowledge of police, fire, emergency medical, and maintenance dispatch procedures.
Knowledge of telephone and radio operating requirements and techniques.
Ability to orally communicate clearly and effectively in emergency or non-emergency situations.
Ability to take quick and accurate action under all types of operating conditions.
Ability to deal courteously and respectfully with the public.
Ability to maintain accurate records.
Ability to remain calm and courteous during non-routine situations.
Ability to use a computer keyboard, mouse, and Windows® based application software.
Ability to communicate clearly and effectively in writing.
Ability to multi-task.

Nice To Haves

One year experience in aviation, police, fire, or other emergency communications, preferred.
Knowledge of airport security and communications rules, regulations, and methods of operations, preferred.
Knowledge of runway, terminals, security, and communications systems, preferred.

Responsibilities

Answers emergency and non-emergency calls. Obtains pertinent information and refers caller to appropriate personnel.
Monitors and controls Airport police system, including sophisticated computer access control equipment and security cameras, scanning Airport areas for safety or security violations. Reports any violations or unusual activity to police or operations personnel.
Coordinates radio communication from multiple departments. Transmits orders and receives messages from internal departments and outside agencies. Determines correct established procedure of action, priority, and which personnel to dispatch by maintaining knowledge of available units as well as emergency alert and disaster procedures.
Dispatches appropriate personnel and confirms police have arrived at their assigned zones. If directed, contacts outside agencies to request additional assistance.
Conducts daily checks on fire and police radios and other safety and security equipment as determined by established procedures.
Pages requested people; answers courtesy phones and provides information on a limited basis to the public.
Maintains current knowledge of all airport runways, terminals, thoroughfares, access routes, and areas closed for construction or repair.
Assists Police Department with obtaining information regarding stolen vehicles, articles, wanted and missing persons.
Updates flight information / assists in assigning aircraft gate use in Aerocloud.
Checks status of CCTV system cameras and reports discrepancies.
Performs other related duties as required.