Remote Communications Specialist

Deployed Philippines

4d•Onsite

About The Position

We are seeking a dedicated and customer-focused Communications Specialist to join our team. In this role, you will be responsible for managing incoming calls, providing exceptional customer service, and resolving a variety of customer issues, including technical and billing inquiries. You will also be tasked with ensuring customer satisfaction through follow-ups, meeting performance targets, and maintaining accurate records of interactions. Additionally, you will assist customers with reservations, potentially upsell or cross-sell products/services, and adhere strictly to company policies and data protection regulations. A key part of this role involves conducting arrival checks for hotels and updating voucher bookings.

Requirements

Attention to detail with a high level of accuracy.
Ability to work under pressure with high volumes of calls.
Self-starter with the ability to work with minimal supervision.
Excellent phone etiquette.
Professional approach with sensitive data.
Reliable and flexible to the needs of the business.
Excellent comprehension of the English language, both verbal and written.

Nice To Haves

Experience working in a reservations type role.
Experience in a call center environment managing volume calls.

Responsibilities

Promptly answering incoming calls.
Providing high-quality customer service.
Troubleshooting and resolving customer issues, including technical problems and billing questions.
Following up with customers to ensure their issues have been resolved to their satisfaction.
Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets.
Maintaining accurate records of customer interactions, including notes on customer issues and resolutions.
Updating customer information, including contact details, account information, and preferences.
Assisting customers with making reservations.
Upselling and cross-selling additional products or services to customers in some cases.
Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.
Conducting arrival checks for each hotel shared within the team.
Updating voucher bookings and making reservations from the previous day.