MEDCOM Communications Specialist
About The Position
When seconds matter and coordination saves lives, MEDCOM is the nerve center that keeps care moving. As an Emergency Medical Transport Dispatcher at UVA Health, your clinical background and operational judgment directly support safe, timely patient movement across one of Virginia’s most advanced academic health systems. This is a role for experienced EMTs and Paramedics who want to extend their impact beyond the field, applying clinical insight, calm decision making, and system level thinking in a high‑reliability command environment. MEDCOM serves as the centralized hub for emergency and nonemergency medical transport coordination across UVA Health. As a dispatcher, you translate clinical urgency into precise action, ensuring the right resources move at the right time for the right patient. Your work blends clinical awareness with operational control.
Requirements
- High School diploma/GED required
- Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required.
- AHA Health Care Provider BLS CPR certification required.
- Job requires sitting for prolonged periods, frequently typing/traveling and multi-tasking activities.
- Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull > 20lbs.
- May be exposed to fumes, heat, noise, High-stress environment and environment prone to high-capacity sensory stimulation.
- Background checks and pre-employment health screenings will be conducted on all new hires prior to employment.
- All safety-sensitive positions with direct patient interaction also require a drug screen.
Nice To Haves
- Communications center experience and/or basic dispatcher course/dispatch experience preferred.
Responsibilities
- Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals.
- Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity
- Communicating clearly and professionally with EMS crews, hospital teams, and external partners
- Managing multiple requests simultaneously while maintaining accuracy and situational awareness
- Documenting transport activity and decisions in real time using established systems and protocols
- Supporting patient safety through effective handoffs, escalation, and problem resolution
Benefits
- Relocation assistance may be available for qualified candidates
- Competitive compensation and comprehensive benefits
- A stable, professional environment designed for long-term career sustainability
- Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
