Clinical SME 1 - Communications Specialist

Aptive • Remote,

6d • Remote

About The Position

The Communications Specialist develops and executes communications supporting the VHA Office of Clinical Informatics (OCI) in the stabilization, recovery, and Post Go-Live (PGL) operation of the Oracle Health Federal Electronic Health Record (EHR). The incumbent develops communications materials and conducts stakeholder outreach in alignment with VHA's organizational change management strategy, ensuring transparency in messaging and keeping stakeholders informed as system changes, enhancements, and process updates emerge.

Requirements

• Bachelor's degree (BA/BS).
• Minimum 4 years of communications or public relations experience, including developing communications for large organizations.
• Ability to read, write, speak, and understand the English language.
• Ability to obtain and maintain a favorable VA background investigation at the Low Risk / NACI level, including electronic fingerprinting and e-QIP submission.

Nice To Haves

• Experience communicating within healthcare or health IT programs, ideally VA/VHA or EHR modernization.
• Experience supporting organizational change management communications (Prosci-aligned).
• Strong writing/editing skills and proficiency with Microsoft 365, SharePoint Online, and presentation design.
• Proficiency with Microsoft Office 365 applications; working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI is strongly preferred per the task order Quality Assurance Surveillance Plan.

Responsibilities

• Develop communications materials supporting the EHR Modernization Communication Strategy, in alignment with the existing VHA organizational change management strategy.
• Conduct stakeholder outreach and engagement to ensure transparent messaging as system changes, enhancements, and process updates emerge.
• Draft, edit, and manage communication products: announcements, newsletters, talking points, briefings, FAQs, and leadership messages, using VHA standards and templates (no contractor branding).
• Support communication planning for change-readiness activities, Go-Live events, and PGL Operations updates.
• Coordinate communication review and approval workflows with Government stakeholders; maintain communication calendars and trackers.
• Measure communication reach and effectiveness; recommend improvements to channels and messaging.
• Support internal team communications, meeting materials, and executive-level presentations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level