Communications Specialist

FreeMarketHealth•Pittsburgh, PA

6d•Hybrid

About The Position

As a Communications Specialist, you will play a critical role in ensuring our clients and customers have a seamless experience throughout their journey with Free Market Health. You will support communication strategies that drive successful implementations, encourage platform adoption, and strengthen ongoing engagement with health plans, specialty pharmacies, pharmacy benefit managers (PBMs), and other partners. Working closely with cross-functional teams across the organization, you'll develop and deliver clear, timely, and engaging communications that help stakeholders stay informed, aligned, and successful. This role is ideal for a communications professional who enjoys collaborating with others, managing multiple priorities, and growing their expertise within a dynamic healthcare technology environment.

Requirements

2+ years of experience in communications, marketing, client engagement, customer success, or a related role.
Exceptional writing, editing, proofreading, and verbal communication skills.
Strong organizational and project management abilities with the ability to manage multiple priorities simultaneously.
Experience collaborating across departments and building strong working relationships.
Excellent attention to detail and commitment to delivering high-quality work.
Ability to work effectively in a fast-paced, evolving environment.
Proficiency with Microsoft Office, Microsoft Teams, SharePoint, and other collaboration or project management platforms.

Nice To Haves

Experience within healthcare, specialty pharmacy, pharmacy benefit management (PBM), managed care, or healthcare technology.
Experience supporting customer implementations, onboarding initiatives, or change management communications.
Experience developing B2B communications and customer-facing content.
Familiarity with healthcare industry stakeholders and terminology.
Experience working with CRM, marketing automation, or project management systems.

Responsibilities

Draft, edit, and distribute client and customer-facing communications, including FAQs, implementation timelines, newsletters, project updates, presentations, and stakeholder communications.
Coordinate communication deliverables across Client Services, Sales, Implementation, Product, Network, Support, and Marketing teams.
Maintain and update communication templates, toolkits, collateral, and supporting resources.
Support the development of meeting materials, presentations, and strategic communication plans.
Track communication milestones and deliverables to ensure timely and successful implementation activities.
Monitor and respond to communications-related inquiries from clients and customers.
Partner with internal teams to communicate updates, manage escalations, and support issue resolution efforts.
Help ensure stakeholders receive clear, consistent, and actionable information throughout their partnership with Free Market Health.
Ensure all communications align with FMH brand standards, voice, and messaging.
Collaborate with the Marketing and Communications team to incorporate client feedback, implementation insights, and success stories into communication initiatives.
Support the creation of case studies, testimonials, customer success content, and other promotional materials.
Monitor communication performance metrics and stakeholder feedback to identify opportunities for improvement.
Participate in strategic communications projects and gain exposure to communication planning and stakeholder management initiatives.
Assume increasing ownership of communication programs and stakeholder groups as experience and expertise grow.