UNIV-Communications Specialist III- Public Safety

Medical University of South Carolina • Charleston, SC

3d • Onsite

About The Position

Manages an all-hours central switchboard exchange or communications control center, or coordinates communications services for an assigned state agency or geographic area. Incumbents typically have supervisory responsibilities. Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel. Plans and schedules workload and directs the operation of a central switchboard or communications control center. Trains new personnel. Consults with state agencies not serviced by a local telecommunications office on voice communications requirements. Maintains functional and financial records for statewide bulk billing. Suggests changes to voice and data communications systems. Receives and transmits official information by shortwave radio or teletype. Operates the base radio station for Public Safety, Hosp. Authority radio systems and dispatches and directs officers promptly to emergency and other locations. (30%) Maintain a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. (20%) Answer all non-emergency & emergency telephone lines, obtain and record pertinent information regarding the nature and urgency of the situation determines appropriate response and expeditiously alerts responding units via radio or telephone, dispatch officer for assistance and/or investigations. (15%) Operates the National Crime Information Center (NCIC) teletype to obtain information of vehicle registration, securities, boats, guns, articles, missing persons, unidentified persons, Highway Department Information, Crime History checks on suspects, FAA Aircraft tracing, State/Wants/Warrants file. Monitor messages on teletype; obtain information on CCHR and vehicle registration when needed. Adheres to 10 minute hit policies as required. Sends messages on teletype when needed. Sends messages on teletype when needed. (15%) Utilize machinery and equipment in the performance of daily tasks. (10%) Responsible for mentoring all Communications Specialists assigned to the Field Training Program, coordinate the training. (10%)

Requirements

• A high school diploma and two years of entry-level work experience with voice communications systems or central switchboard operations; an associate degree in a technical communications discipline may be substituted for one year of the required experience.
• Computer literacy.

Responsibilities

• Operates the base radio station for Public Safety, Hosp. Authority radio systems and dispatches and directs officers promptly to emergency and other locations.
• Maintain a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
• Answer all non-emergency & emergency telephone lines, obtain and record pertinent information regarding the nature and urgency of the situation determines appropriate response and expeditiously alerts responding units via radio or telephone, dispatch officer for assistance and/or investigations.
• Operates the National Crime Information Center (NCIC) teletype to obtain information of vehicle registration, securities, boats, guns, articles, missing persons, unidentified persons, Highway Department Information, Crime History checks on suspects, FAA Aircraft tracing, State/Wants/Warrants file.
• Monitor messages on teletype; obtain information on CCHR and vehicle registration when needed.
• Adheres to 10 minute hit policies as required.
• Sends messages on teletype when needed.
• Utilize machinery and equipment in the performance of daily tasks.
• Responsible for mentoring all Communications Specialists assigned to the Field Training Program, coordinate the training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED