Communications Specialist I (Night)
About The Position
Under general supervision, the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program. This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHA’s consumers. This role triages patient calls in order to put them in contact with the appropriate office, answers questions, resolves issues and refers to appropriate clinical team. The Communications Specialist works collaboratively with leaders on common integrated areas such as communication standards and security, patient safety, testing and change control.
Requirements
- High School Degree or Equivalent
- 0-6months Work Experience
Responsibilities
- Answer all incoming calls to the main MUSC line.
- Appropriately direct calls from hospital staff and outside calls per their specified needs
- Send all emergency life safety group pages within the hospital urgently and efficiently
- Maintain all paging service for MUSC
- Maintain and update MUSC on-call calendars
- Answer a constant flow of customer calls with minimal wait times.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Direct all calls and pages with accuracy and professionalism.
- Ensure front desk interactions and documentation are accurate and efficient
- Provide support and assistance during emergency operations and events.
- Program and/or register pagers for each paging account
- Maintain the pager inventory for MUSC
- Monitor the online paging service- Simon Web
- Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information.
- Provide directory assistance for employees and patients
- Provide outside dialing service to all employee which allow for patient contact
- Dial and connect international calls for employees of MUSC
- Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider
- Provide contact to interpreter services for patients and employees connecting with patients
Benefits
- Signing bonus-available for new hires/external hires only.
- RETIREMENT CHECK FOR LIFE-ASK ABOUT OUR PENSION PLAN OPTIONS.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
