Communications Specialist I and II (Emergency Police Dispatcher)

City of Greenbelt•Greenbelt, MD

24d•Onsite

About The Position

The City of Greenbelt is seeking a highly motivated and detail-oriented Communications Specialist I and II (Emergency Police Dispatcher) to join our Police Department team. This position serves as the critical link between the community and emergency services, ensuring timely and accurate communication during emergencies and routine calls.

Requirements

High school diploma or equivalent (Associate degree in Criminal Justice or related field preferred).
Strong verbal communication skills and ability to remain calm under pressure.
Proficiency in multitasking and computer systems.
Ability to work rotating shifts, including nights, weekends, and holidays.
Must Not have been convicted or any felony or serious misdemeanor
Pass a comprehensive background check
Work a schedule which may include nights, weekends and holidays
Be able to come in for their assigned shift during inclement weather

Nice To Haves

Prior experience in emergency dispatch or public safety communications is desirable.

Responsibilities

Answer emergency (911) and non-emergency calls promptly and professionally.
Assess situations and determine appropriate response actions.
Dispatch police, fire, and EMS units using Computer-Aided Dispatch (CAD) systems.
Provide pre-arrival instructions to callers when necessary.
Maintain accurate records of calls and dispatched units.
Operate multiple communication systems, including radios and telephones.
Assist in coordinating response efforts during major incidents or disasters.
Uphold confidentiality and security of sensitive information.