Communications Specialist - Emergency Communications

CoxHealth • Springfield, MO

1d • Onsite

About The Position

The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.

Requirements

• High School Diploma or Equivalent
• Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations.
• Ability to follow instructions.
• Possess good telecommunications skills.
• Possess ability to track and manage multiple tasks simultaneously.
• Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests.

Nice To Haves

• Emergency Medical Dispatch Training
• 1 year of communications center experience
• PRO QA

Responsibilities

• Answering 911 calls
• Dispatching emergency services
• Gathering critical information regarding the nature of the complaint
• Verifying the location of the incident per protocol
• Remaining on the phone with the caller until the first responder arrives
• Coaching the caller per protocol as the situation requires
• Assigning appropriate level of ambulance to the event
• Sending all corresponding information within 30 seconds of dispatch
• Managing the ambulance posting plan as workflow requires
• Flight follows helicopters when needed

Benefits

• Medical
• Vision
• Dental
• Retirement Plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees