Communications Specialist/Dispatcher CrowdRx

GLOBAL MEDICAL RESPONSE•New York, NY

40d•$24

About The Position

We're hiring Communications Specialists/Dispatchers to receive critical medical transportation requests and relay that information to the medical crew serving the region. This person must be able to work under pressure and remain calm. A higher-than-average attention to detail is required and the individual must be able to maintain sharp focus on all aircraft while in flight. Our Communications Specialists/Dispatchers are responsible for demonstrating competencies in operating all radios, information systems, and any related equipment associated with the Air Medical Communications Center.

Requirements

High school diploma or equivalent (GED)
Some work experience, preferably in dispatch or routing calls in customer service
NAACS, IAMTCS Certification or industry accepted equivalent
Emergency Medical Dispatch certification
EMT-B, or Paramedic certification
Proficient in any industry accepted dispatch software.
Strong customer service skills with a high level of professionalism
Minimum 2 years' experience in an EMS/911/Aviation dispatching work environment or two years of work experience as an EMT or Paramedic in a 911 or hospital environment or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety.
Ability to remain calm during highly stressful situations
Ability to adapt and respond appropriately to evolving work demands

Responsibilities

Meets customer needs in a prompt, professional, courteous, and respectful manner.
Serves as a resource for our program partners.
Excellent telephone skills and etiquette.
Have knowledge of applicable sections of the Federal Aviation Administration regulations including
Ability to relay flight request rapidly and accurately to appropriate transport resource.
Participates in on-going staff development, maintaining up-to-date knowledge and skills.
Promotes a focus on patient and crew safety.
Assesses need for and rapidly initiates the post-accident incident plan (PAIP) when indicated.
Clear, concise radio communications using appropriate radio etiquette which complies with FCC regulations.
Represents Flight Com to both internal and external customers.
Works well with staff in the Communications Center.
Collaborates with Operational Control, Maintenance, Aviation, and program staff to facilitate safe and efficient dispatch and flight following processes.
Adheres to Flight Com policies and procedures to ensure quality through the dispatch process.
Ensures integrity of both internal and externally reported data through accurate data entry.
Maintains current knowledge of disaster response processes and participates in evacuation exercises.