Communications Dispatcher

State of Delaware • Dover, DE

4d

About The Position

This class is responsible for operating communications and office equipment and eliciting, disseminating and maintaining a variety of information/data. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident. Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities. Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations. Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information. Conducts background checks and (FOIA) Freedom of Information Act searches. Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.

Requirements

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
• Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
• Knowledge of applying laws, rules, regulations, standards, policies and procedures.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• A satisfactory fingerprint-based background check administered by the Delaware State Police is required as a Condition of Hire.
• Applicants must be legally authorized to work in the United States.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

• Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident.
• Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities.
• Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations.
• Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information.
• Conducts background checks and (FOIA) Freedom of Information Act searches.
• Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 101-250 employees