1704-Communications Dispatcher I

City and County of San Francisco • San Francisco, CA

7h • Onsite

About The Position

City College of San Francisco is an urban community college with locations throughout the city. Our vision is to provide a sustainable and accessible environment where we support and encourage student possibilities by building on the vibrancy of San Francisco and where we are guided by the principles of inclusiveness, integrity, innovation, creativity, and quality. We offer an affordable opportunity for students to earn associate degrees, prepare for transfer, and pursue career and technical education. This is an exciting time at City College of San Francisco and the right person can make a major impact. Be part of positive change as we transform this dynamic institution for a successful future Job Description One (1) Temporary Provision, full-time (40 hours), full year (260 days) position. This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment. Provisional appointments may not exceed three (3) years. Salary Steps 1-5 $33.4247 – $40.4587/hourly; $ 69,523 -$ 84,154 /annually. The position’s salary placement is budgeted not to exceed step 1 of the salary schedule, regardless of qualifications or experience. Exceptions may apply to current City and County of San Francisco employees based on applicable policies. Under supervision, the Communications Dispatcher I performs a variety of specialized duties in connection with communications dispatch functions. The essential duties assigned to this class include: operating a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way radio and paging systems; verifying and evaluating messages received to determine if information is accurate; dispatching mobile units and equipment to specific work locations; reading maps and giving directions; recording essential information and facts from messages transmitted or received by radio and telephone; assisting communications dispatchers to coordinate communications dispatches from 911 and other agencies; transmitting alarm information to supervisor on duty; preparing records and performing clerical duties. Perform other duties as required. Dispatchers are required to work assigned 8 or10 hour shifts, including on weekends, holidays and overtime. NOTE: THIS POSITION IS NOT A REMOTE WORK POSITION AND REQUIRES AN OFFICE PRESENCE

Requirements

• Any combination of training and experience that could likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain this would be:
• One year of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another; OR
• Combined total of one year of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. Six months of this experience must have been operating a two-way radio base station.

Nice To Haves

• P.O.S.T Public Safety Dispatcher Training Course Certificate

Responsibilities

• Answers emergency and non-emergency phone calls for the purpose of determining nature, location, and prioritizing calls.
• Coordinates emergency communications with other city agencies (e.g. rules, regulations, laws, etc.) for the purpose of providing information for follow-up action.
• Dispatches officers or units for the purpose of providing assistance as needed.
• Maintains a computerized log of calls and contacts for the purpose of developing formal reports, conveying information and complying with mandated requirements.
• Monitors alarms and surveillance equipment as necessary for the purpose of alerting appropriate personnel as necessary.
• Operates a variety of communications equipment (e.g. radios, telephones, mobile phones, computer, etc.) for the purpose of dispatching officers/units to needed locations and obtaining and transmitting information to officers.
• Participates in unit meetings, in-service training, workshops, etc. as required for the purpose of conveying and/or gathering information required to perform job functions.
• Relays criminal information to units in the field and community emergency responders for the purpose of ensuring accurate and timely transmission of information.
• Requests ambulances, fire, tow trucks, etc. for the purpose of coordinating response and sharing information as needed.
• Responds to information requests by phone or email from students, staff, and the public for the purpose of conveying appropriate and pertinent information and/or relaying information to officers as needed.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Benefits

• New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF)
• Note that employees appointed to Temporary Provisional positions are required to complete 6 months of continuous service to be eligible for health benefits. Information regarding benefits eligibility can be found in Section 5 – Benefits of our Classified Handbook ( https://www.ccsf.edu/about-ccsf/administration/human-resources/handbooks ).
• Additional Days off with Pay: As stipulated in the appropriate bargaining agreements and board resolutions, Classified employees working full-year (260 days/year) work schedules are granted, as paid days off, the days between Christmas Day and New Year’s Day, as well as an additional five (5) paid days off during spring break.
• Eligible school-term-only (STO) employees who are not scheduled to work the designated days between Christmas and New Year’s Day shall be granted three (3) paid days off to be scheduled by mutual agreement between the employee and supervisor.
• Eligible school-term only (STO) employees who are not scheduled to work the days designated as Spring Break will not be paid for these days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed