Campus Safety Emergency Communications Dispatcher

UIOWA•Iowa City, IA

20d•Onsite

About The Position

The University of Iowa Campus Safety Emergency Communications Center is seeking a The University of Iowa Campus Safety Emergency Communications Center is seeking a Campus Safety Emergency Communications Dispatcher I to support critical communication, coordination, and emergency response functions for Campus Safety, including the University of Iowa Police Department, and other partner agencies and university departments. The position operates essential public safety systems, manages emergency and routine calls, and ensures accurate, timely information flow with responders and the campus community. This position is not eligible for University sponsorship for employment authorization. Department pays for all applicable training and certification costs. Employees are compensated for time attending required trainings. Schedule: 12-hour shifts, either 6:00am to 6:00pm (Day shift), or 6:00pm to 6:00am (Night shift); rotating work weeks---Training schedule can vary and may be different than normal shift hours Location: Campus Safety, University Capitol Centre, Iowa City, IA Salary: $50,968.08 For a full job description, please send an e-mail to the contact listed below. Successful candidates will be required to self-disclose any conviction history and must participate in, with approved results, a background investigation, including but not limited to, criminal and credit history review. Up to 5 professional references will be requested at a later step in the recruitment process. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.

Requirements

Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.

Nice To Haves

Ability to prioritize, organize, and manage multiple tasks simultaneously and remain composed in high‑stress or fast-paced environment.
Strong active‑listening skills and the ability to communicate clearly and effectively—verbally, in writing, and with members of the public and departmental staff.
Ability to communicate efficiently and professionally while initiating and responding to phone and radio traffic.
Experience working directly with the public and providing customer service.
Intermediate proficiency with computers and related software with the ability to enter and retrieve information using a computer terminal, PC, or other keyboard‑based device.
Ability to type 35–45 words per minute with a high level of accuracy while listening and interacting with callers.
Familiarity with the geography of university campuses.
Knowledge of FCC regulations and standard public safety dispatch procedures.
Skill in operating equipment such as multi‑frequency radios, teletype systems, telephones, and computers.

Responsibilities

Receive, dispatch and document E 911, emergency, and routine calls using multi line phone, radio, and other communication systems. This may also include providing emergency medical dispatch in accordance with the International Academics of Emergency Dispatch protocols.
Dispatch, coordinate, and maintain status for law enforcement, fire, medical, and/or other responders while also monitoring multiple emergency and routine phone lines, critical alarms, system alerts, and using cameras to help coordinate responses.
Coordinate with local and state agencies, sharing alerts and critical updates.
Operate CAD (Computer Aided Dispatch), radio systems, NCIC/IOWA system, and maintain records in compliance with departmental policies, FCC regulations, Criminal Justice Information Network polices, FERPA, and other applicable governing authorities.
Activate campus emergency alerts (Hawk Alert, Outdoor Warning (siren) System, etc..) and provide incident and accident information to institutional public information services or external news agencies, when appropriate.