Dispatcher | Emergency Communications Center
About The Position
The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
Requirements
- High school diploma or GED required
- 1 year of emergency or high stress dispatching experience required
- 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required
- 2 years Ability to adapt in a dynamic work environment while possibly working under pressure
- Ability to recognize self and to maintain calm professionalism in stressful and emotional situations
- Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment
- Foundational understanding of emergency response practices and procedures
- Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations
- Maintains confidentiality in all aspects of the job
Nice To Haves
- Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred
- Prior Health Care Security/EMS Dispatch Experience preferred
- Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
Responsibilities
- Monitor alarms, CCTV and control systems
- Answering emergent and non-emergent calls for service
- Coordinating security and emergency responses
- Maintaining logs of calls for service
- Promote a safe environment for patients, visitors and hospital employees
Benefits
- Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
- Pay range: $24.21 - $36.35 per hour
- Earn extra pay for working evening, night, and weekend shifts!
- Tuition reimbursement and college grant programs available
- Full-time benefits: [https://nam10.safelinks.protection.outlook.com/?url=https://jobs.centracare.com/us/en/benefits&data=05|02|[email protected]|75f28a1af3f94f661d6908dd0a8486a5|1c45913baa5f4d3b9bfc987ab127fe57|0|0|638678286512141426|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=ef4is/33HJwF1LtKsSR52WrpNHMI7/ZNG6dwDSdJx6c=&reserved=0]: Medical, dental, PTO, retirement, employee discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
