Communications Specialist / Dispatcher | Full Time

Work With Our Crew•Lakewood, CO

10d•Onsite

About The Position

As a Dispatch Employee, you will be the critical link between those in need of emergency medical assistance and our field personnel. You will be responsible for coordinating emergency response efforts, ensuring timely and effective communication between the dispatch center and EMS units, and maintaining precise records of all dispatch activities. Your role is pivotal in ensuring that our EMS services are delivered promptly and efficiently, providing the highest level of care to those we serve. This position requires an individual who can think quickly, prioritize tasks effectively, and maintain a high standard of professionalism at all times. The Dispatch Employee will work closely with EMS personnel, supervisors, and other dispatch team members to ensure seamless operations and superior service delivery. This role is vital in supporting our mission to provide exceptional emergency medical services to our community. Whether it's a routine call or a high-stakes emergency, your ability to communicate clearly, manage multiple tasks, and maintain meticulous records will be crucial to our success.

Requirements

Previous experience as Dispatchers or Communications Specialists
Clear and confident communication
Problem-solving abilities
Attention to detail
Commitment to maintaining confidentiality
Ability to demonstrate integrity, honesty, and professionalism
Exceptional communication skills
Ability to manage multiple calls simultaneously
Capacity to handle stressful situations with a calm and composed demeanor
High level of attention to detail
Ensuring that all dispatch activities are documented accurately and efficiently
Ability to think quickly
Prioritize tasks effectively
Maintain a high standard of professionalism at all times
Must be 18 years or older
High school diploma or equivalent
Proven experience in performing simultaneous tasks
A minimum of one (1) year full-time equivalent dispatch or EMS experience required, or a minimum of six (6) months with the agency
Command of the English language, both written and verbal
Ability to speak clearly and distinctly
Ability to exercise a high degree of good judgment in independent work situations while evaluating emergency and non-emergency situations
Must be able to think through split second decisions

Responsibilities

Coordinating emergency response efforts
Ensuring timely and effective communication between the dispatch center and EMS units
Maintaining precise records of all dispatch activities
Communicating clearly
Managing multiple tasks
Maintaining meticulous records