Communications Security Operator (2nd Shift) - TMNA HQ

Marksman Security LLC•Plano, TX

10h•Onsite

About The Position

Marksman Security is built on serving our clients and building careers. We are trusted by some of the most well-known companies and properties in the country, dedicated to building personalized security solutions. Marksman was named a nationally recognized Top Workplace in 2024 and 2025 by USA Today, offering opportunities to learn, grow, and succeed through its customized approach to security services. The company's core values are being Unified, Transparent, Innovative, Committed, and Accountable, aiming to provide unparalleled service and support. Marksman Security Corporation is hiring for a Communications Security Operator. This role is part of the growing North America Operations Center (NAOC) team, where the operator will act as a Dispatcher. The position is critical for maintaining the safety and security of people, assets, and operations across North America. Responsibilities include monitoring security systems, dispatching response personnel, and coordinating emergency communication 24/7/365. The site is a Headquarters location, demanding the highest level of professionalism, customer service, technology skills, and excellent work ethics from candidates.

Requirements

At least 21 years of age or older
High school diploma or equivalent
Non-Commissioned security license through the state of Texas
Previous dispatch experience required
Strong customer service skills
Familiarity with report writing
Monitoring and surveillance experience
Must be able to multitask and prioritize assigned tasks
Previous security experience is required
Attentive to detail
Must be able to multitask in a fast-paced environment
Previous experience utilizing security equipment and protocols required
Must be able to pass pre-employment screening (background and drug)
Security Operations Center Experience is Required
Previous experience in security AND customer service fields

Responsibilities

Monitor emails, access control, and alarm systems in real-time.
Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
Dispatch field security officers and emergency responders during incidents.
Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
Document incidents accurately in security electronic reporting platforms.
Follow standard operating procedures and escalation protocols.
Provide support during emergencies (fire, medical, intrusions, natural disasters).
Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
Operate facility badging software, including enabling and disabling badges.
Provide security support for various client projects and events.
Administer all client policies for controlling access to client property