Communications & Rover Officer (3rd Shift) in Plano, TX

Marksman Security LLC•Plano, TX

10h•Onsite

About The Position

Marksman Security, a nationally recognized Top Workplace, is hiring a Communications Security Operator / Rover Officer, also referred to as a Dispatcher, for their North America Operations Center (NAOC) team. This critical role involves maintaining the safety and security of people, assets, and operations across North America by monitoring security systems, dispatching response personnel, and coordinating emergency communication 24/7/365. The position is located at a Headquarters site and requires the highest level of professionalism, customer service, technology skills, and a strong work ethic. Marksman Security is committed to building careers and offers opportunities for learning, growth, and success, guided by core values of being Unified, Transparent, Innovative, Committed, and Accountable.

Requirements

At least 21 years of age or older
High school diploma or equivalent
Non-Commissioned security license through the state of Texas
Previous dispatch experience required
Strong customer service skills
Familiarity with report writing
Monitoring and surveillance experience
Must be able to multitask and prioritize assigned tasks
Previous security experience is required
Attentive to detail
Must be able to multitask in a fast-paced environment
Previous experience utilizing security equipment and protocols required
Must be able to pass pre-employment screening (background and drug)

Responsibilities

Monitor emails, access control, and alarm systems in real-time.
Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
Dispatch field security officers and emergency responders during incidents.
Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
Document incidents accurately in security electronic reporting platforms.
Follow standard operating procedures and escalation protocols.
Provide support during emergencies (fire, medical, intrusions, natural disasters).
Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
Operate facility badging software, including enabling and disabling badges.
Provide security support for various client projects and events.
Administer all client policies for controlling access to client property