Communications -Quality Control- Full Time- Second Shift 2p-10p

Accurate Courier Services•Sharonville, OH

17d•Onsite

About The Position

Accurate Courier Services is a national leader in medical courier services, partnering with major hospital systems and laboratories to ensure critical specimens, supplies, and equipment reach their destinations safely and on time. The Cincinnati operations center is seeking dependable, detail-oriented Quality Control/Customer Care Representatives (CCRs) who take pride in accuracy, accountability, and teamwork. As a CCR, you will play an essential role in supporting couriers, clients, and healthcare networks by keeping deliveries on track and communication clear. This is a fast-paced logistics support role that requires strong coordination, attention to detail, and problem-solving skills, not a call center job.

Requirements

High School Diploma or GED required.
Strong multitasking and problem-solving abilities.
Excellent written and verbal communication skills.
Dependable, professional, and calm under pressure.
Proficient computer skills, especially in Excel.
Flexibility to work some weekends as part of our 24/7 operation.

Nice To Haves

1+ year of customer service or dispatch/logistics experience preferred.

Responsibilities

Managing incoming calls from healthcare clients to place or update delivery orders.
Processing and monitoring routed and on-demand medical deliveries.
Performing Quality Assurance checks to verify timely, accurate, and compliant service.
Working closely with Operations to resolve issues and ensure all client needs are met.
Maintaining accurate documentation and communication across departments.