Communications Operator
About The Position
The Communications Operator serves as the main point of contact via telephone with the public and with all hospital departments in routine as well as emergency situations. The operator answers multiple lines, screens and processes requests for patient location, physician information, transfer of calls, overhead paging, beeper activation, provides dialing instructions to patients, and places off-campus phone calls for physicians upon request. The operator makes judgment regarding the seriousness of issues and incidents, and takes further action, when necessary. The communications department acts as a command center for emergency communication, and the operator documents emergency codes and incidents according to established protocols. The operator monitors surveillance cameras and inclement weather, and initiates appropriate actions when emergency alarms are activated. The communications department serves as base communication and support for security while working in cooperation with emergency codes and drills, alarm tests, hospital lockdown and visitor location. The communications department serves as the central point of contact upon patient expirations, maintains the security of lower level pathology, and coordinates transportation. The communications department also serves as after-hours contact for various departments including home health and hospice nurses, and serves as an integral part of the cardiology cath team emergency notification and call-back process.
Requirements
- High School Diploma or General Studies Required
- 1-2 years Microsoft Office Required
- 1-2 years Customer Service Preferred
- 1-2 years Switchboard/High Volume Calls Preferred
- 1-2 years Overhead PA System Preferred
- 1-2 years Medical Terminology Preferred
Responsibilities
- Answers multiple lines
- Screens and processes requests for patient location
- Screens and processes requests for physician information
- Transfers calls
- Performs overhead paging
- Activates beepers
- Provides dialing instructions to patients
- Places off-campus phone calls for physicians upon request
- Makes judgment regarding the seriousness of issues and incidents, and takes further action, when necessary
- Documents emergency codes and incidents according to established protocols
- Monitors surveillance cameras and inclement weather
- Initiates appropriate actions when emergency alarms are activated
- Serves as base communication and support for security while working in cooperation with emergency codes and drills, alarm tests, hospital lockdown and visitor location
- Serves as the central point of contact upon patient expirations
- Maintains the security of lower level pathology
- Coordinates transportation
- Serves as after-hours contact for various departments including home health and hospice nurses
- Serves as an integral part of the cardiology cath team emergency notification and call-back process
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
- Saint Francis Medical Services Discount
- Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Benefit Support through Health Advocate
- Employee Assistance Program
- Flexible Spending Accounts
- Identity Theft Protection
- Pet Insurance
- Earned Wage Access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
