Communications Operator 1/PBX

Sutter Health•Burlingame, CA

2d•Onsite

About The Position

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Requirements

HS Diploma or General Education Diploma (GED)
Part Time
Every Weekend
Non-Exempt
Per Diem/Casual
0 Weekly Hours
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Responsibilities

Identifies, contacts and connects the appropriate department or individual per request in a timely manner.
Answer calls, in a professional and courteous manner, and quickly ascertains callers’ needs, taking messages for staff members as needed.
Uses the overhead paging system to communicate information and locate personnel.
Performs and coordinates duties, according to policy and procedure, in an expedient manner to ensure customer satisfaction.
Operates and troubleshoots diverse equipment and technology necessary for job performance.
Performs general clerical tasks, such as answering phones and interacting with customers and patients on a daily basis.
Prepares and completes accurate, job-related documentation, including maintaining a detailed log of call information and occurrence.
Maintains a clean, neat, and safe working environment.
Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.
Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.