Communications Operations Support Coordinator Communications - Prescott, AZ

Heights Church•Prescott, AZ

2d•Onsite

About The Position

The ultimate responsibility of this position is the management and oversight of all backend systems and tools used by Heights Church to enable ministry to happen. The Comm. Operations Support will lead the way in the implementation, ongoing maintenance, application training, and operation of church management software. With oversight by the Communications Director, this position is charged with ensuring that all systems operations within the church align with and reflect the values of Heights Church. The Comm Operations Support (COS) role serves as a key integrator between communications projects and systems management at Heights Church. This position supports ministry teams by ensuring communication initiatives are effectively executed through well-managed systems, streamlined processes, and consistent design support. Working closely with the Communications Director and Project Coordinator, the COS leads the implementation, maintenance, and optimization of church management systems while contributing to ministry-facing communication efforts. With a high degree of independence, this role ensures that systems, tools, and processes align with the mission, values, and evolving needs of Heights Church.

Requirements

Leadership Driven Ownership- leading or coordinating the work of others (formal team leadership experience preferred).
Portfolio showcasing experience with Adobe Creative Suite (Illustrator, Photoshop) and Adobe Creative Suite Planning
Immediate knowledge of Microsoft Office Suite (Word, Excel, Outlook),
Experience with Church Center (PCO), and other church management software.
Detail-obsessed executor - Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
Design-driven- Organizes tasks, timelines, and communication to help projects move forward with clarity, consistency, and follow-through.
Relentless simplification- you cut out the excess, fight for clarity within systems and workflows to support ministry and team needs.
High agency - you don't wait for permission to solve problems or wait to take action to keep projects moving forward with minimal direction.
Mature Christian with a clear testimony and alignment with the church's beliefs and values.
High level of integrity, confidentiality, discretion, and professional judgment.
Humble, teachable, and service-hearted with a passion for supporting the church's mission and vision.
Strong relational skills and emotional intelligence.
Availability to work our office schedule (Mon-Fri) with occasional at-home schedule managed through direct report.
Ability to handle sensitive and confidential information with the utmost care.
Flexibility to support occasional evening or weekend ministry events and holidays as needed or required.

Responsibilities

Provide input and contribute to the development of ministry-wide large projects with the Communications team, ensuring alignment between creative deliverables and system processes.
Review language and processes used for registrations, forms, and events on the website, Heights App and ChurchCenter App to ensure updated continuity across platforms.
Empower ministry teams in communication standards and best practices.
Contribute to the development of ministry-wide projects, ensuring alignment between creative deliverables and system processes.
Review and refine language and workflows for registrations, forms, and events across the website, Heights App, and Church Center to maintain consistency.
Equip ministry teams with communication standards and best practices.
Lead implementation, ongoing maintenance, and operation of church management software used by Heights Church and Align system functionalities to support ministry communication goals and ensure smooth delivery.
Oversee and ensure appropriate levels of access to the management systems for all levels of users and maintain the confidentiality of all sensitive member information.
Troubleshoot and problem solve all systems related needs.
Design, test, and maintain forms, lists, registrations, event announcements and other PCO consumables.
Design and build structures and processes needed to utilize PCO and other systems efficiently while meeting the needs of ministry teams – train ministries and serve teams in best practices to this end.
Maintain a high level of data integrity and security to ensure the management systems abide by the standards of Heights Church and the law.
Lead the implementation, maintenance, and daily operation of church management systems used by Heights Church.
Align system functionality to support ministry communication goals and ensure smooth project delivery.
Manage user access and permissions while maintaining strict confidentiality of sensitive member information.
Troubleshoot and resolve system-related issues that broadly impact the organization.
Design, test, and maintain forms, registrations, event workflows, and other PCO components.
Build and optimize system structures and processes to meet evolving ministry and communication needs.
Train staff and serve teams on system best practices to ensure effective and consistent use.
Maintain high standards of data integrity, security, and compliance with organizational and legal requirements.
Develop and maintain healthy, productive lines of communication with each ministry to empower them in the implementation of their specific programs and events.
Design, create and manage multi-location functionality within all systems in accordance the changing needs of church and ministry teams.
Implement and evaluate new features in systems used while remaining highly flexible to adapt and redesign modules and system settings as needs of the church grow.
Be an active team member with ministry teams working on complex processes and initial programing or during new feature initiatives.
Build and maintain strong communication with ministry teams to support effective execution of programs and events.
Design and manage multi-location system functionality to meet evolving ministry needs.
Implement and evaluate new system features, adapting configurations as church and ministry needs grow.
Partner with ministry teams on complex processes, initial setup, and new system initiatives.
Lead the team in all software and system training of both staff and serve teams – Slack, PCO, TXT, O365.
Champion the use of technology tools among staff and lay leaders that creates time and space for personal and relational interaction on an individual ministry level.
Lead training for staff and serve teams across core systems (Slack, PCO, TXT, O365).
Champion effective use of technology tools to increase efficiency and support ministry engagement.
Equip staff and leaders to leverage systems in ways that create more space for personal and relational ministry.
Steward the support resources for the systems of Heights by maintaining up to day procedures and guides.
Equip ministry leaders with the appropriate resources that will enable them to problems solve their circles of systems interactions and responsibilities that will occur from time to time.
Maintain and improve system support resources, including up-to-date procedures and guides.
Enable ministry leaders to confidently troubleshoot and manage their system responsibilities.
Bring design support to ministry teams by adapting or creating designs that align with existing visual standards.
There are some occasions where brand new designs will need to be created but drawing from an existing design language.
Provide design support to ministry teams by adapting existing assets and creating new designs within established visual standards.
Work with Project Manager to maintain timelines for communication strategies and deliverables.
Build in time to be creative and continue to grow in other communication creative elements that will influence and guide the use of all our systems.
Proactively grow in creative disciplines that inform and elevate the effectiveness of communication systems and ministry goals.