Communications Officer

Cleveland Clinic

1d • Onsite

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour. A caregiver in this position works nights 6:00 p.m. – 6:00 a.m. A caregiver who excels in this role will:
Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.

Requirements

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field
• Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Follows Standard Precautions using personal protective equipment as required.
• Comply with influenza prevention program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Responsibilities

• Process incoming and outgoing communications in the Security Operations Center.
• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive and transmit all security/police multi-based radio, air transport and satellite communications.
• Process requests for classified data of caregivers, patients, and the public.
• Process code and medical emergency activations received from clinical caregivers and overhead page information.
• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
• Draft and disseminate electronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary caregivers during crisis situations.
• Perform clerical functions in the Security Operations Center.

Benefits

• Competitive hourly rate
• Shift differential of $1.75 an hour for night shift workers
• Outstanding, comprehensive offerings are an investment in your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED