Communications Officer (PFT) (CUPE 46.26)

Norfolk County•Simcoe, ON

9h•CA$29 - CA$36•Hybrid

About The Position

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career. Big vision. Real opportunities. Unlimited potential. That’s Norfolk. As a Communications Officer, you will create and deliver clear, accessible communications across digital and print channels that inform and engage residents while supporting County programs, services, and priorities. You’ll develop content, support public engagement initiatives, and help maintain a consistent, trusted, and positive public image for Norfolk County.

Requirements

Two (2) year college diploma in communication, media studies, public relations, journalism, marketing, or related field.
Three (3) years’ experience in a formal communication role with progressive experience in communication planning.
Demonstrated expertise with: Corporate writing for diverse audiences
Demonstrated expertise with: Graphic design and design software (e.g., Adobe Creative Suite, Canva)
Demonstrated expertise with: Microsoft Office suite
Demonstrated expertise with: Web content management systems (CMS), HTML, and CSS
Demonstrated expertise with: Website usability and accessibility
Demonstrated expertise with: Social media management and analytics
Provides excellent customer service to internal clients.
Strong writing ability, with excellent knowledge of grammar and Canadian Press style, and the ability to write for a wide range of audiences.
Ability to work on multiple projects concurrently while prioritizing tasks throughout the day based on urgency
Knowledge of current communication and engagement trends.
Knowledge of AODA legislation, WCAG 2.0 AA, clear print and plain language guidelines.
Knowledge of CRM platforms such as Salesforce.
Ability to work as part of a team to achieve shared goals and objectives.
Follows safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.
A valid Ontario driver’s license and access to a vehicle.

Nice To Haves

Municipal experience is an asset.

Responsibilities

Receives work assignments to create and deliver a range of communications, such as flyers, brochures, posters, reports, and digital content (website, social media, emails, newsletters).
Ensures all work follows timelines and priorities set by the Supervisor.
Ensures all content aligns with and supports Norfolk County’s goals and priorities.
Supports implementation of the team’s business plan.
Prepares and distributes service disruptions, news, notices, and updates using established processes, ensuring accuracy and timeliness.
Creates and formats clear, accessible content (digital, written and print) using established standards (AODA, plain language), exercising judgment to ensure accuracy and appropriateness for different audiences.
Reviews, edits, and enhances customer service content, communication, and responses to ensure it is clear, consistent, accurate and aligned with corporate standards.
Supports public engagement activities by creating content and materials for campaigns, surveys, and community initiatives.
Reviews and edits content to ensure it is clear, consistent, accurate and aligned with corporate standards.
Assists with developing and implementing communication and marketing plans for County programs and services.
Collects and tracks performance metrics (e.g., web and social media analytics) for reporting.
Maintains and organizes communication records and files in accordance with departmental processes and County records and information management policies.
Schedules and posts content across corporate channels, ensuring consistency with corporate messaging and priorities.
Monitors social media comments and direct messages. Uses established process to respond to comments or to notify manager.
Follows approval process to ensure communications are accurate and timely.
Uses corporate standards and templates when creating and publishing website content.
Maintains privacy and confidentiality policies of the organization.
Performs other duties as assigned.