Comm Officer Medical

Ornge • Mississauga, ON

7d • Onsite

About The Position

The Ornge Operations Control Centre (OCC) works closely with provincial hospitals, remote nursing stations, Central Ambulance Communications Centres (CACC), and other stakeholders to enable the transport of patients across Ontario. The Communications Officer – Medical (CO-Medical) position is responsible for monitoring inter-facility transfers, including ensuring proper communication links between various healthcare providers involved in the transport requirements of all patients transported by Ornge. The CO-Medical will receive and review telephone and web medical transport requests from various stakeholders to ensure all transport requests are properly assessed for appropriate level of care requirements, triaged and documented to ensure an efficient, patient-centered delivery of our medical transport services.

Requirements

• Ability to read, write, and speak English language fluently in accordance with the current MOH Communications Service Review Standards
• Must successfully pass CritiCall pre-employment testing
• Must successfully complete the Ornge Communications Officer-Medical Orientation & Training Program including all didactic, simulation, and on-the-job training
• Standard First-Aid/CPR and AED Level C Certificate that is valid for at least 24 months from date of hire
• Restricted Operator Certificate – Aeronautical (ROC-A) certificate
• Strong understanding of the provincial air ambulance system and emergency services communications
• Proficiency with MS Outlook, Excel, Word, PowerPoint and Internet Explorer

Nice To Haves

• Medical background with related experience such as paramedic, RN/RPN, emergency or clinical experience
• Emergency Telecommunications Certificate
• Experience working within the Air and/or Land Ambulance Transfer System
• Dispatch experience is a definite asset
• Ability to train and mentor is an asset

Responsibilities

• Monitoring inter-facility transfers
• Ensuring proper communication links between various healthcare providers involved in the transport requirements of all patients transported by Ornge
• Receiving and reviewing telephone and web medical transport requests from various stakeholders
• Assessing transport requests for appropriate level of care requirements
• Triaging and documenting transport requests to ensure an efficient, patient-centered delivery of medical transport services

Benefits

• Comprehensive Health, Dental and Vision Benefit Plan
• 24/7 Employee and Family Assistance Program
• Premium Defined Benefits Pension Plan Automatic Enrollment
• Personal Day & Vacation entitlements are in accordance with the OPSEU Collective Bargaining Agreement
• Competitive pay
• Competitive benefits
• Competitive vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed