Communications Manager

BallenIsles Country Club • Naples, FL

7d • Onsite

About The Position

The Communications Manager is responsible for planning, developing, and executing all communications for both the Treviso Bay Master Association and the Treviso Bay Golf Association. This position serves as the primary communications resource for the two Associations, ensuring homeowners, golf members, residents, and guests receive timely, accurate, and professional information. Working closely with the General Manager/Chief Operating Officer, the Boards of Directors, committee members, department heads, and Troon leadership, the Communications Manager develops communication strategies that promote transparency, strengthen member engagement, and support the operational and strategic goals of both Associations. This position is responsible for managing communications related to Association operations, Board initiatives, capital improvement projects, community events, emergency notifications, and member services while maintaining a consistent brand and message across all communication platforms.

Requirements

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Hospitality, or related field preferred.
• 3–5 years of communications experience, preferably in a private club, golf club, luxury community, HOA, or resort.
• Experience working with Boards of Directors and volunteer committees strongly preferred.
• Excellent writing, editing, organization, and project management skills.
• Microsoft Office (Word, Excel, PowerPoint)
• Canva and/or Adobe Creative Suite
• Website content management systems
• Email marketing platforms
• Social media management

Responsibilities

• Develop and implement a comprehensive communications plan for both Associations.
• Prepare weekly, monthly, and special communications.
• Draft emails, newsletters, announcements, project updates, and emergency notifications.
• Coordinate communication timelines for major projects, Board initiatives, and community events.
• Attend Master Association and Golf Association Board meetings, committee meetings, workshops, town halls, and special meetings as requested.
• Prepare Board presentations, agendas, informational packets, and communication materials.
• Draft post-meeting communications summarizing Board actions.
• Coordinate communications related to Board-approved initiatives, policy changes, and capital projects.
• Assist the General Manager with presentations, annual meetings, and member education sessions.
• Coordinate communications separately for the Master Association and Golf Association while maintaining consistency in branding and messaging.
• Understand the governance structure and operational differences between both Associations.
• Ensure communications are directed to the appropriate audience.
• Maintain confidentiality regarding Board discussions and sensitive Association matters.
• Work with legal counsel and management when preparing governance or policy communications.
• Manage the Association website, member portal, Facebook, digital signage, and approved communication platforms.
• Create articles, newsletters, brochures, flyers, presentations, photography, and video content promoting the community, events, and capital projects.
• Develop communication plans for renovations, capital improvements, and community initiatives.
• Prepare FAQs, timelines, presentation materials, and progress updates.
• Promote community events, dining, tournaments, and social activities.
• Work with department managers to maximize participation.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level