Communications Manager

City of Philadelphia • Philadelphia, PA

1d

About The Position

The Communications Manager will be responsible for leading and executing a comprehensive communications strategy to ensure residents are aware of and engage with Philadelphia’s Neighborhood Community Action Centers. This role emphasizes storytelling, outreach, and message development to connect the City’s most vulnerable populations—prioritized using the Social Vulnerability Index (SVI)—with the services and resources available through the Action Centers.

Requirements

• Previous experience in communications, public relations, or media relations roles, preferably in a government or public sector setting.
• Strong writing and editing skills, with the ability to craft clear and compelling messages for different audiences.
• Proficiency in digital communication tools and social media platforms.
• Ability to work collaboratively in a team environment and manage multiple projects with attention to detail.
• Proactive and organized, with the ability to implement communication plans and adapt to changing priorities.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Commitment to upholding organizational values of transparency, accountability, and public service.
• A passion for community engagement and the ability to convey the office's mission and initiatives effectively.
• Bachelor’s Degree in a relevant field, such as communication or public affairs, preferred
• Minimum three to five years of related professional experience required
• The successful candidate must be a city of Philadelphia resident within six months of hire

Responsibilities

• Promote awareness of Neighborhood Community Action Centers, so residents know where they are located, what services are offered, and how they can access support.
• Develop and manage social media content across multiple platforms to increase visibility, build community trust, and highlight key initiatives.
• Tell the stories of Neighborhood Community Action Centers’ impact, including resident success stories and examples of problem resolution, to illustrate what residents can expect from engaging with Neighborhood City Halls.
• Drive resident engagement by creating communications campaigns designed to bring people into the Action Centers.
• Develop written materials and talking points for leadership, public meetings, canvassing operations, and outreach events.
• Write and design canvassing materials (flyers, scripts, door hangers) to support outreach campaigns in targeted neighborhoods.
• Create press releases, newsletters, reports, and website content that reflect the mission and values of Neighborhood Community Action Centers.
• Coordinate media relations, including responding to press inquiries, preparing spokespeople, and organizing media opportunities.
• Plan and execute communications strategies for monthly public meetings in each district to ensure high community awareness and attendance.
• Support internal communications to ensure Neighborhood Community Action Centers staff and partners have consistent, accurate messaging.
• Ensure accessibility and inclusivity in all communications materials, reflecting the diversity of Philadelphia’s communities and the City’s equity priorities.
• Measure communications impact, using analytics (social media reach, event attendance, canvassing engagement) to inform strategy and improve effectiveness.
• Other duties as assigned.

Benefits

• City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
• The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees