Communications Manager

ServiceNet•Northampton, MA

2d•$53,000 - $63,000

About The Position

The Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners.

Requirements

Bachelor's degree in communications, journalism, marketing, or a related field; equivalent experience considered.
3+ years of professional experience in communications, public relations, or content development.
Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform.
Experience managing social media platforms and digital content strategies.
Strong interpersonal and project management skills, with ability to balance multiple priorities.
Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record.

Nice To Haves

Supervisory or mentorship experience preferred.

Responsibilities

Writing & Storytelling Write clear, engaging, and authentic stories that highlight programs, people and community impact.
Develop content and submit timely newsletters, website articles, press releases, and marketing materials
Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes.
Social Media & Digital Communications: Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics.
Coordinate with internal teams to highlight key events, initiatives and success stories.
Monitor emerging trends and make recommendations to strengthen online presence and engagement.
Brand & Messaging Support Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials.
Edit, proofread and finalize communications from across the organization to maintain quality and clarity.
Support communications planning for major initiatives, events and campaigns.
Supervision & Collaboration Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals.
Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines.
Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity.