Communications Manager II – Local Markets

Bank of America•Charlotte, NC

34d•Onsite

About The Position

This job is responsible for influencing results as a strategic, trusted partner to a line of business and/or senior management leaders by developing, managing, and executing enterprise-wide and line of business communications strategies, messaging, and high-priority projects. Key responsibilities include leading communications plans and workstreams from concept through delivery, creating engaging and impactful messaging for employees, and adapting quickly as business needs, timelines, and stakeholders evolve. Job expectations include serving as a control partner and supporting growth strategies through the company’s brand, reputation, and business plans. Role supports ongoing local markets content and communications strategy across 97 markets, requiring strong project planning, stakeholder coordination, and the ability to balance recurring work with emerging priorities. This position will also support enterprise story and content development for a range of initiatives impacting local markets, including business growth, sports, community programming, among others.

Requirements

7+ years of experience in communications, social media or the financial services industry
Strong risk management experience, including defining and adhering to process and business controls, understanding when to engage key subject matter experts, such as Compliance or Legal partners
Strong writing skills with the flexibility to speak from a brand or an individual’s perspective with an emphasis on authenticity
Aptitude to communicate effectively with all levels of employees and senior executives and is comfortable presenting to both small and large groups
Flexibility to balance planned and unplanned communications needs while maintaining focus, quality, and timely delivery
Ability to own and execute projects end-to-end, including scoping, planning, stakeholder alignment, approvals, delivery, and follow-through
Collaborative with strong interpersonal and relationship-building skills
Strong prioritization and organizational skills with the ability to manage competing requests and keep work moving across teams
Creative and resourceful with a continuous improvement mindset
Detail oriented; self-motivated; research skills and client-focused, always put our client's first mindset

Nice To Haves

Active Listening
Attention to Detail
Collaboration
Oral Communications
Written Communications
Customer and Client Focus
Influence
Presentation Skills
Prioritization
Risk Management
Adaptability
Business Acumen
Planning
Project Management
Strategic Thinking

Responsibilities

Develops, manages, and executes strategic communication plans and project workstreams that drive business and team objectives
Demonstrates acumen in financial services and relevant line of business and/or staff support functions and leverages to influence business results through strategic communications activities
Leads the creation of consistent, engaging, and strategic messaging, including leader messaging, articles, interviews, and other written and visual pieces that reflect company tone and narrative
Delivers targeted and enterprise-wide communications for various channels, including email, written announcements, employee messaging, town halls, videos, and blog posts
Partners with colleagues such as Media Relations, Marketing, Public Policy, Human Resources, Legal, and Local Markets teams to align stakeholders, manage dependencies, and deliver engaging and impactful content while working independently and staying connected with key partners
Drives innovation and new ways of communicating across existing and new channels for external and internal audiences including mass/public, clients and customers, influencers and partners, regulators/elected officials, Board/Executive leadership, and employees
Balances multiple priorities, deadlines, and stakeholder needs, flexing between planned initiatives and urgent communications opportunities