Communications Manager I

Bank of America•Jacksonville, FL

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting a team or project accountable for enterprise-wide and Line of Business targeted communications. Key responsibilities include assisting in high-priority communication initiatives, programs, and projects. Job expectations include serving as a control partner and supporting growth strategies through the company’s brand, reputation, and business plans. This role sits within the Participant Engagement Team and is responsible for managing the initiation through delivery of participant communications and educational materials that support financial benefits (401(k), HBS, Equity, ESPP, etc.) and overall financial wellness.

Requirements

Demonstrated ability to thrive in a highly collaborative, team-oriented environment, building strong partnerships across functions and stakeholders
Proven success working in a fast-paced environment while managing multiple priorities with accuracy and attention to detail
Self-motivated, adaptable, and proactive, with the ability to operate independently and drive work to completion with minimal guidance
Strong organizational skills, flexibility, and commitment to delivering high-quality results
Experience within Financial Services and Retirement/Benefits Plans is preferred
Experience leveraging Microsoft Copilot or other AI-enabled tools to drive operational efficiency, process improvement, and innovative business solutions

Nice To Haves

Knowledge of direct mail capabilities and Salesforce Marketing Cloud, as well as content management systems and other marketing platforms is a plus
Ability to work in fast-paced environment
Self-starter, detail-oriented and flexible
Experience with Financial Services and Retirement/Benefit Plans preferred

Responsibilities

Supports the development and execution of strategic communication plans to drive business and team objectives
Demonstrates acumen in financial services and relevant line of business and/or staff support functions and leverages to influence business results through strategic communications activities
Assists in the creation of consistent, engaging, and strategic messaging, including leader messaging, articles, interviews, and other written and visual pieces that reflect company tone and narrative
Supports creation of targeted and enterprise-wide communications for various channels, including email, written announcements, employee messaging.
Partners with colleagues to drive priority programs and create engaging and impactful content, working independently and staying connected with all key stakeholders
Drives innovation and new ways of communicating across existing and new channels for external and internal audiences including mass/public, clients and customers, influencers and partners, regulators/elected officials, Board/Executive leadership, and employees
The role requires interfacing with internal partners as well as working directly with the client (plan sponsor)