Communications Focal Point Technician

SUMARIA SYSTEMS LLC • Colorado Springs, CO

5h • $0 - $37 • Onsite

About The Position

Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA). Reports to the CFP lead as part of a support center team functioning as the single point of contact for 10th Communication Squadron customers. Receives communication equipment trouble calls over the phone, through email, or ticketing system; and assigns work-order tickets to the applicable work center across multiple networks. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases. These databases include but are not limited to: Cyberspace Infrastructure Planning System(CIPS), Cherwell, Integrated Maintenance Data System (IMDS), SharePoint, and Remedy. Utilizes Microsoft Office products to manage workflow. Provides direct CFP support for the 10th Communications Squadron: Identifies communication issues and assigns the repair request to the appropriate technician and/or work center. Serves as liaison between work centers and external Air Force/Department of Defense cyber support organizations. Responsible for 10th Communications Squadron base announcements. Provides on-call/after-hours support as defined in the performance work statement (PWS).

Requirements

• A SECRET security clearance is required.
• A CompTIA SEC+ certification is required.
• Excellent verbal/written customer service skills are required.
• Ability to work in a fast-paced military environment is required.

Nice To Haves

• IT help desk experience is preferred.
• An associate degree or equivalent experience in a communications-related career field is preferred.

Responsibilities

• Reports to the CFP lead as part of a support center team functioning as the single point of contact for 10th Communication Squadron customers.
• Receives communication equipment trouble calls over the phone, through email, or ticketing system; and assigns work-order tickets to the applicable work center across multiple networks.
• Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance.
• Inputs data into multiple Government-provided databases including Cyberspace Infrastructure Planning System(CIPS), Cherwell, Integrated Maintenance Data System (IMDS), SharePoint, and Remedy.
• Utilizes Microsoft Office products to manage workflow.
• Identifies communication issues and assigns the repair request to the appropriate technician and/or work center.
• Serves as liaison between work centers and external Air Force/Department of Defense cyber support organizations.
• Responsible for 10th Communications Squadron base announcements.
• Provides on-call/after-hours support as defined in the performance work statement (PWS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree