Communications Dispatcher I- Police department (2nd Shift) - Quinsigamond Community College

Quinsigamond Community College • Worcester, MA

30d • $44,928 • Onsite

About The Position

Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. (This position is a police dispatcher with the QCC Police Department).

Requirements

• Ability to read, write and comprehend the English language and use proper English grammar.
• Ability to speak clearly and distinctly, and to give oral instructions in a precise, understandable manner.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to work accurately with names, numbers, codes and/or symbols, and to maintain accurate records.
• Ability to deal tactfully with others, and to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to exercise discretion in handling confidential information.
• Ability to work independently.
• Must pass a dispatch entry level psychological screening.

Nice To Haves

• High School Diploma.
• Excellent oral and written communication skills.
• Employment experience requiring detailed documentation.
• Experience in higher education.
• Customer service experience.
• First Responder/CPR Certified.

Responsibilities

• Oversees and monitors communications activities in order to ensure compliance with governing laws, rules and regulations.
• Oversees and monitors communication dispatch activities for multiple alternative campus locations, in addition to the main campus.
• Testifies in court proceedings.
• Serves as the first point-of-contact for callers and walk-in customers requesting service from the Quinsigamond Police Department.
• Reviews all dispatch logs for completeness, accuracy and punctuality.
• Handles confidential information appropriately.
• Advises, directs and interprets emergency calls for service and initiates police, fire, emergency medical response and DPW as needed, to incidents.
• Initiates emergency alerts for notifying or updating campus personnel of ongoing emergency conditions.
• Monitors intrusion, duress, fire and card access alarms and notifies and directs the appropriate personnel to respond.
• Monitors police scanner from the Worcester Police Department and surrounding towns and advises Quinsigamond police patrol personnel of emergency types of calls occurring in the general QCC peripheral property area.
• Operates a multi-line telephone system, emergency telephone system, emergency alert systems (i.e. text messages, etc.) and directs calls to appropriate personnel, providing information as requested.
• Considered essential personnel during inclement weather and/or emergencies.
• Ability to be potentially "on-call" during off hours or weekends to conduct emergency mass notifications and/or inclement weather notifications.
• Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system. (police log)
• Compiles the CLERY Crime Log.
• Compiles and provides a statistical data report to the Chief (when requested).
• Receives and relays LEAPS terminal information to appropriate police personnel.
• Prepares and submits electronic work orders to the Facilities Department (when applicable).
• Initiates (and documents) employee call-backs for maintenance emergencies, after normal business hours.
• Initiates telephone notifications to various College officials in the event emergencies or other critical incidents, as directed by the on-duty supervisor.
• Updates, organizes, and maintains, all emergency response manuals; alarm codes, and applicable policy manuals kept within the dispatch area.
• Dispenses keys to authorized persons following prescribed sign-out and retrieval procedures.
• Receives and controls "administrative journal (police log) entries" for lost and found property.
• Performs several tasks related to the parking program to include the issuance of parking decals, the filing of applications and citations and the data entry that is related to the violations that are issued.
• Assists IT System Administrator with software issues - IMC, CJIS.
• Assists in the selection and development of new dispatchers and assist in training where applicable.
• Follows departmental policies and appropriate laws.
• Attends required trainings.
• Performs other duties as assigned.

Benefits

• Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees