Communications Dispatcher I
About The Position
Framingham State University currently seeks a Full-Time Communication Dispatcher I for the University Police Department. Job responsibilities will include answering business and information calls; answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments; Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones; monitoring over 275 CCTV digital surveillance cameras; taking in and recording all found property; deactivating University identification cards from restricted persons; querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies; serving window/counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence; other related duties as required. Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR, first aid and LEAPS/DCJIS/NCIC certifications. Dispatchers operate computer aided dispatch systems and emergency notification programs. Dispatchers are designated as a Campus Security Authority under the Clery Act Please review the full classification specifications for Communication Dispatchers.
Requirements
- High school diploma or GED or equivalent
- Computer literacy
Nice To Haves
- Previous dispatching experience in a public safety environment
- Bilingual in English and Spanish
- Bilingual in English and Portuguese
Responsibilities
- Answering business and information calls
- Answering and processing all emergency calls in a timely fashion
- Maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments; Massachusetts State Police
- Maintaining daily log in a timely fashion
- Answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones
- Monitoring over 275 CCTV digital surveillance cameras
- Taking in and recording all found property
- Deactivating University identification cards from restricted persons
- Querying registration and warrant checks for field officers
- Filing maintenance request for determined campus deficiencies
- Serving window/counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence
- Completing Power Phone (or equivalent) dispatcher training
- Maintaining CPR, first aid and LEAPS/DCJIS/NCIC certifications
- Operating computer aided dispatch systems and emergency notification programs
Benefits
- Benefits-eligible position
- AFSCME bargaining unit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
