Communications & Digital Media Coordinator (Associate Staff Analyst (Exe Lvl))

City of Houston•901 Bagby, TX

2d•Onsite

About The Position

The Associate Staff Analyst serves as the Communications and Digital Media Coordinator in the Communications Section, under the guidance of the Director of Communications and Public Affairs. The role manages the Controller’s community engagement schedule and daily briefing materials and supports the Communications unit’s day-to-day operations, including press clips, social media, correspondence, and copyediting. The coordinator staffs the Controller at selected meetings and events, manages and monitors an active calendar, and handles logistics for internal and external engagements. The position also involves handling sensitive and confidential information and ensuring inquiries are addressed appropriately. The role develops digital and multimedia content for public-facing communications; supports media relations, social media planning, and public relations; and assists with communications during high-profile or crisis situations. It may involve attending and covering public events, meetings, and news conferences, including capturing photos and videos. The coordinator tracks media and social media performance, collaborates with internal and external teams to maintain consistent messaging, and ensures content follows organizational brand guidelines. Other responsibilities include research, analysis, reporting, special projects, administrative support, process improvement, and liaison work with external organizations and other department offices.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Communications, Journalism, Economics, or a closely related field.
No experience required.
Ability to maintain confidentiality and exercise good judgment and independent decision-making, including with limited information and time.
Ability to plan, organize, and prioritize assignments and manage multiple demands and customer needs.
Experience working with people from diverse backgrounds.
Exceptional verbal, written communication, and presentation skills, with strong grammar and attention to detail.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint, and Adobe Acrobat.
Ability to provide professional customer service and work effectively in a fast-paced environment.

Nice To Haves

Strong skills and experience in managing executive scheduling, including long-term planning, resolving conflicts, responding promptly to requests, preparing briefing materials, and coordinating logistics.
Experience drafting social media content, internal newsletters, talking points, constituent correspondence, media advisories, and press releases.
Experience proofreading a wide range of communications.
Experience developing multimedia content and covering public events.
Experience with media relations, social media strategy, analytics, or crisis communications.

Responsibilities

Manage the Controller’s community engagement calendar, monitor the schedule, coordinate appointments and engagements, identify scheduling conflicts, and communicate updates.
Prepare and distribute daily briefing books and supporting materials; research events and meetings and gather relevant background information.
Staff the Controller at selected meetings and events, coordinate meeting logistics, and conduct proactive follow-up regarding engagements.
Support the Communications unit’s daily operations, including compiling and circulating press clippings, drafting and proofreading communications, and handling correspondence.
Develop digital and multimedia content, including video, photography, graphics, and written materials, for press releases, social media, websites, presentations, and other communications.
Assist with media relations, respond to media inquiries, prepare press materials, and maintain media contact lists.
Collaborate on social media campaigns and develop content for platforms such as Facebook, X, LinkedIn, and YouTube.
Assist in preparing public statements, talking points, and other communications during high-profile or crisis situations.
Attend and cover public events, meetings, and news conferences, capturing multimedia content as needed.
Track and report on media coverage and social media engagement and use analytics to inform content and strategy.
Coordinate with internal and external teams to maintain consistent messaging and represent the organization professionally.
Research issues, compile and interpret data, and develop reports, publications, recommendations, and other special documents.
Analyze management practices, workflows, and procedures and recommend improvements, including technological solutions.
Handle confidential information, respond to assigned correspondence and information requests, and maintain filing systems.
Represent the supervisor at meetings and functions to gather information and serve as a liaison with external organizations and other department offices.
Participate in special projects and in the development of administrative policies, procedures, and plans.