Communications Coordinator

Commonwealth of Massachusetts•Boston, MA

8h•Onsite

About The Position

The Department of Children and Families (DCF) is seeking a highly ambitious, driven professional for the role of Communications Coordinator. Reporting directly to the agency Director of Public Affairs, this dynamic individual will serve as a point of contact for all internal and external communications. The Communications Coordinator will be self-driven, engaged, and a collaborative team player who thrives in a fast-paced environment. Key responsibilities include assisting with content creation, media relations, internal communications, marketing support, event planning, and analytics. The Coordinator may need to work some nights and weekends and occasionally travel for events and meetings across the state. The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care, when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption.

Requirements

At least three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or any equivalent combination of the required experience and the substitutions below.
Submission of both Resume and Cover Letter for this position when applying.
Successful completion of a criminal background check as required by the regulations set forth by the Executive Office of Health and Human Services prior to being hired.
Verification of education, licensure, and certifications in accordance with the Human Resources Division’s Hiring Guidelines.

Nice To Haves

3+ years of relevant experience in communications or a related role.
Excellent writing, editing, and proofreading skills.
Proficient in Microsoft Office Suite (e.g., Outlook, Word, Excel, and PowerPoint) and various social media platforms.
Experience creating newsletters and digital content.
Familiarity with media relations and press outreach.
Proficiency in Canva, Adobe Creative Suite (e.g., Adobe Pro, Adobe Stock, Photoshop, Illustrator), or similar tools.
Strong organizational skills and attention to detail.
Ability to manage multiple projects, meet deadlines, and maintain discretion with confidential information.
Understanding diversity, equity, and inclusion in the context of communication.
Knowledge of the principles and practices of public relations and the laws, rules, and regulations about the release of information.
Experience with email marketing platforms (e.g., MailChimp, Constant Contact).
Ability to analyze communication metrics and optimize performance.
Expertise with social media and digital media applications and best practices.
Ability to present complex information, including data, to various audiences through diverse formats (e.g., written articles, oral or visual presentations).
High level of self-motivation and accountability, bringing enthusiasm and energy to tasks.

Responsibilities

Write and edit a variety of content for internal and external communications, including newsletters, website copy, brochures, press releases, and responses to media inquiries.
Develop engaging content for email campaigns, blogs, and updates aligned with strategic goals.
Assist in preparing communications materials, including speeches and media outreach.
Prepare agency leadership for media interviews and public events by compiling talking points, statistics, and case details.
Research newsworthy and public-interest story ideas to promote awareness of DCF’s key programs and initiatives.
Assist with maintaining and updating the DCF website and employee intranet, ensuring content accuracy and user-friendly design.
Collaborate with IT and web developers to enhance the website’s functionality and accessibility.
Build and maintain relationships with agency management, staff, and stakeholders to foster effective communication.
Assess situations to make timely decisions that prioritize the agency’s best interests.
Create visual content using Canva and Adobe Creative Suite for brand consistency.
Draft and manage social media content to engage audiences and ensure accurate agency branding.