Communications Coordinator

International Institute of St. Louis•St. Louis, MO

About The Position

The Communications Coordinator leads MO-ORA's (Missouri Office of Refugee Administration, a private non-profit arm of the International Institute of St. Louis) communications efforts, ensuring efficiency and smooth workflow. They are responsible for developing communication plans to raise brand awareness and public interest, including distributing newsletters, managing web and social content, and creating outreach materials. They will also foster and maintain positive relationships with internal and external parties such as local resettlement agencies, immigrant service providers, and other partners at the national level.

Requirements

Bachelor's degree in Marketing, Communications, Journalism, or related field. Those with the equivalent level of experience are also encouraged to apply.
1-3 years of related experience.
Excellent and verbal communications skills as well as interpersonal skills
Excellent customer service skills
Proficient in using social media platforms and planning tools
Demonstrated ability to manage and meet deadlines
Ability to tailor content and messaging to a variety of audiences.
Strong working knowledge of Canva, Microsoft Office, Hootsuite, Squarespace, Constant Contact, and Zoom.
Excellent planning and organizational skills
Excellent problem-solving and analytical skills, as well as critical thinking ability
Acute attention to detail
Ability to treat confidential information with sensitivity
Commitment to excellence and high standards
Versatility, flexibility, and willingness to work within constantly changing priorities
Familiar with the unique challenges and opportunities that nonprofits face, as well as the legal and ethical standards that govern their work.
Have a genuine passion for the organization's mission

Responsibilities

Managing the content, design and distribution of bi-weekly and quarterly MO-ORA newsletters.
Develop and distribute social posts (Facebook, Instagram) writing copy, sourcing images, and creating graphics.
Update and maintain moora.org, adding new content and ensuring existing pages remain relevant.
Write blogs for moora.org, averaging 1-2 posts per month, including program updates, partner spotlights, and event recaps.
Evaluate performance metrics to improve MO-ORA's website and social media campaigns.
Stay abreast of current best practices regarding social media management and nonprofit marketing.
Represent MO-ORA within selected organizations to share information and connect other organizations to refugee resources.
Identify, coordinate, and conduct community presentation opportunities about MO-ORA programs and refugee-related topics.
Lead the creation of slide decks, flyers, brochures, and other education materials for general use.
Communicate regularly with staff, stakeholders, and other interested parties regarding MO-ORA's programs and services.
Field and respond to public/media inquiries in a friendly and timely manner by regularly monitoring MO-ORA's email account.
Lead and execute event planning including for World Refugee Day, Welcoming Week, and MO-ORA Quarterly Meetings.
Ensuring that communications and outreach milestones/goals are met
Reporting program progress and outcomes including creation of annual program impact reports
Interacting with community members relative to current projects and initiatives
Participating in departmental and organizational meetings and events
Performing other assigned duties as necessary for the successful operation of the organization.